Conference Assistant
Conference Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
During the summer months the Office of Conference Services OCS employs Conference Assistants (CAs) to work with operations and reservations functions to prepare for set up and aid conference camp and guest groups using Villanovas meeting dining housing catering and recreation facilities. Prepare guest housing accommodations to assure Conference Services standards by distributing bed linens blankets towels lined trash cans and assorted room toiletries (soap shampoo/conditioner toilet paper). Prepare rooms for guest groups to include linen exchange checking room inventory making beds with provided linen if applicable etc. Conduct breakdowns of apartments and dorms meeting spaces lounge spaces and recreation spaces in accordance with Conference Services standards by collecting bed linens blankets towels lined trash cans assorted room toiletries (soap shampoo/conditioner toilet paper) tables chairs supplies and other materials. Assist in the management of the checkin and checkout processes according to prescribed procedures for different locations on campus. Conduct precheckin room inspections and do a building walkthrough with camp/meeting planners. Prepare for guest registrations and scheduled group meetings by delivering tables chairs supplies and materials and setting up rooms. Prepare meeting spaces lounge spaces or recreation spaces to assure Conference Services standards and meet group specifications and setup requirements. Prepare registration materials (including room assignments wildcards keys etc. in advance of group arrivals and staff scheduled registration activity as well as afterhours registration as assigned. Staff the Conference Service Desk on a scheduled basis; tasks include answering the telephone and assisting guests according to need by providing campus and local information assisting with lockouts processing maintenance requests preparing and processing walkthrough and assessment sheets managing lost & found items and performing all clerical tasks. Data entry and reporting as assigned by ProStaff using proprietary Conference Services software. Participate in pre/postseason apartment and dorm setup breakdown and room assessments and complete all necessary forms. Communicate regularly with guests. Solicit information from guests about problems. Follow up with resolutions to the problems and/or refer guests to the appropriate department if further followup is necessary. Staff fitness center during given hours and conduct the appropriate closing procedure.
Employment Type
Full Time
