Business Support Specialist Carrier Services

DSV Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv

Location: Medford OR

Division:Road
Job Posting Title: Business Support Specialist Carrier Services
Time Type: Full Time

SUMMARY

The Carrier Services Representative is an integral part of the branchs team as they help to build and develop relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to the carriers and customers while accurately tracking various shipment pickups to their final delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops carrier relationships in order to effectively support customers.
• Maintains and grows relationships with carrier accounts.
• Ensures problem resolution; including identifying issues applying critical thinking to determine the best course of action and implementing solutions.
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Provides consistent and exceptional customer service levels to carriers and customers.
• Researches new carriers within the market generates leads and develops new carrier relationships.
• Studies and understands seasonal market trends.
• Handles dispatch operations with carriers and drivers.
• Tracks shipment from pickup through delivery so that accurate uptodate information can be provided regarding shipments.
• Performs other duties and projects as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School diploma.
• 1 years experience in a logistics brokerage or customer service field.

SKILLS KNOWLEDGE AND ABILITIES REQUIRED

Computer Skills

• Proficient in Microsoft Word Excel Access and PowerPoint
• Solid analytical experience in Excel required

Language Skills

• English (reading writing verbal)

Mathematical Skills

• Position requires strong mathematical skills for project development

Other Skills

• Strong ability to persuade motivate negotiate and influence others
• Ability to thrive under deadlines and work in a team environment while also delivering independent results
• Excellent communication skills verbal and written
• Driven enthusiastic and highly motivated
• Ability to build strong relationships
• Strong prioritization skills multitasking skills and works with a sense of urgency
• High attention to detail and ability to multitask
• Strong organizational skills
• Proficiency in using a Windowsbased computer
• Great phone presence and effective interpersonal communication skills

PREFERRED QUALIFICATIONS

Education and/or Experience

• 6 months industry experience

Computer Skills

• Experience in Oracle preferred
• Experience with Transportation management software a plus

PHYSICAL DEMANDS

While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position the expected base pay is: $16.00 $21.50 / Hourly. Actual base compensation will be determined based on various factors including jobrelated knowledge geographical location skills experience and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website employees or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.

We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of aprogressiveand versatile organisation well support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedInFacebookandTwitter.