Operational Supervisor - Heathrow
Operational Supervisor - Heathrow
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Job Description
Operational Supervisor TCR Heathrow
Operational Supervisor TCR
The Opportunity
Join our team as an Operational Supervisor and take the lead in managing staff and daytoday operations within the workshop and airside. You will oversee efficient operations promote safety and ensure highquality customer service while managing productivity resources and staff performance. This role requires strong leadership organizational skills and a focus on operational excellence.
Key Responsibilities
Proactively manage workshop staff and space ensuring productivity and chargeable hours are maximized.
Efficiently allocate jobs to technicians using the SAP application.
Promote safety in the workplace ensuring adherence to safe working practices for all staff visitors and subcontractors.
Ensure ISO procedures are followed and workshop excellence reports are completed.
Manage tooling and equipment including maintaining records for calibration and registration.
Prepare customer quotes based on Service Level Agreements (SLAs).
Conduct yard checks and maintain an accurate whiteboard with job status updates.
Ensure parts are ordered and allocated to jobs efficiently.
Complete and send daily status reports to customers.
Investigate accidents incidents or nearmisses and report findings.
Oversee job updates ensuring quality checks are completed and signed off.
Ensure equipment checks are completed for forklift trucks ladders and other tools.
Prepare detailed handovers for the next shift ensuring all paperwork is correct and up to date.
Report under performing staff to the Operations Manager and assist with performance reviews investigations and disciplinary actions.
Carry out other reasonable duties as required by the operation.
What We Are Looking For
Skills & Experience & Behaviours
Supervisory experience in a customerfocused operational environment (essential).
Strong communication and organizational skills.
Good IT skills and understanding of workshop procedures.
Understanding of motor mechanics and vehicle maintenance.
Knowledge of health and safety regulations.
Customeroriented with a service delivery focus.
Ability to quickly assess and resolve problems.
Flexible adaptable and teamoriented.
Level 3 Motor Mechanics qualification (required); HGV qualification (desirable).
Why You Will Love Working With Us
Competitive salary and benefits package.
Career development opportunities in a growing company.
A dynamic teamfocused work environment that values safety and continuous improvement.
What We Offer
6 employer pension contribution.
3x salary Life Assurance.
Private Medical coverage.
Employee Assistance Programme (EAP).
About Us
TCR is a leading provider of vehicle maintenance solutions committed to excellence in safety reliability and customer service. We prioritize passion integrity accountability and openmindedness in everything we do.
Apply Now
Submit your CV and cover letter today to join our dynamic team!
Working Hours/Shift Pattern
4 on 4 off day shifts based out of our Heathrow Facility
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Required Experience:
Manager
Employment Type
Full-Time
