Associate Director -Network Operations

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.

Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

This is an exciting opportunity to lead and transform global network operations in a highgrowth organization that is revolutionizing the biotech industry.

As Associate Director Network Operations you will play a critical role in ensuring network stability performance and service excellence across Modernas global footprint. You will lead Tier 13 support teams optimize monitoring capabilities and drive continuous improvements to maintain highperforming secure and reliable connectivity across all sites. This role demands a leader with a strong background in network operations incident response and process optimization as well as a passion for fostering a highperformance team culture.

Heres What Youll Do:

Your key responsibilities will be:

• Lead and oversee global network operations ensuring reliable secure and highperforming connectivity across all Moderna sites.

• Manage Tier 13 network support teams ensuring seamless incident response troubleshooting and service request handling.

• Develop and enhance standard operating procedures (SOPs) troubleshooting documentation and automationdriven playbooks.

• Act as Incident Commander for major network outages leading rapidresponse efforts minimizing downtime and ensuring effective stakeholder communication.

• Drive the adoption of AIdriven network analytics and automation to predict and prevent potential network outages.

• Establish and optimize the oncall rotation framework ensuring 24/7 global support and seamless handoffs across time zones.

• Partner with Network Observability Engineers to optimize monitoring tools and finetune alerting mechanisms across all global sites.

Your responsibilities will also include:

• Leading postincident reviews and root cause analysis (RCA) identifying opportunities for continuous improvement.

• Mentoring and developing a highperforming global Network Operations team fostering a culture of excellence and innovation.

• Collaborating with the Service Manager to optimize ITSM processes enforce SLAs and drive ITILbased governance.

• Ensuring cost efficiency and service excellence by managing vendor support contracts SLAs and thirdparty service providers.

• Maintaining strong TAC relationships with key vendors such as Cisco Palo Alto and other strategic partners.

• Driving budget planning cost optimization and resource allocation for network operations aligning with business growth.

The key Moderna Mindsets youll need to succeed in the role:

• We obsess over learning The fastevolving landscape of network operations AIdriven analytics and security demands continuous learning and adaptation. In this role you will be expected to stay ahead of emerging technologies refine best practices and implement innovative solutions that enhance network performance and resilience.

• We digitize everywhere possible Automation and AIdriven insights are at the heart of Modernas digitalfirst approach. This role will require a relentless focus on leveraging automation for troubleshooting monitoring and predictive analytics reducing manual efforts while enhancing operational efficiency across a global network infrastructure.

Heres What Youll Need (Basic Qualifications)

• 10 years of experience in network operations incident response or IT service management with a strong background in managing global network infrastructure.

• Proven leadership experience managing distributed teams global operations and oncall incident response processes.

• Deep expertise in network operations best practices observability tools and ITSM frameworks (ITIL ServiceNow JIRA etc..

• Strong technical proficiency in network troubleshooting performance optimization and change management in a largescale environment.

• Excellent communication analytical and problemsolving skills with a datadriven approach to continuous improvement.

Heres What Youll Bring to the Table (Preferred Qualifications):

• Experience in GxPregulated environments is a plus. If no prior GxP experience the manager should be capable of quickly learning GxP requirements and applying best practices for compliance in network operations management.

• Experience in highgrowth complex operational environments particularly within the biotech pharmaceutical or healthcare sectors.

• Advanced industry certifications such as Cisco CCNP/CCIE Palo Alto certifications or other network operations credentials.

• Familiarity with modern observability platforms (e.g. Splunk SolarWinds Kentik) and AIdriven network analytics.

• A track record of driving automation in network operations.

• Proven ability to manage budgets vendor relationships and strategic resource allocation to align network operations with business growth.

• A proactive innovative mindset with a passion for modernizing network operations through automation AI and emerging technologies.

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and wellbeing resources are designed to support youat work at home and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to wellbeing
• Free premium access to fitness nutrition and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary yearend shutdown
• Savingsandinvestments
• Locationspecific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our culture.Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70 inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit modernatx/careers to learn more about our current opportunities.

Moderna is a smokefree alcoholfree and drugfree work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .