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Job Description
Job Details
Description
Customer Service Representative Central Order
Emser Tile LLC the nationwide supplier of highquality floor covering products servicing worldleading retailers builders and contractors seeks an experienced Customer Service Representative to join the Centralized Order Management Department.
Duties and Responsibilities:
1. Responsible for the complete timely and accurate of multiple business transactions involved in the support of their assigned Centralized Order Management Customer:
a. Understanding of customer and company requirements for assigned customer
b. Timely Receipt validation and processing of orders
c. Communication of order issues including incorrect pricing improper package configurations product size terms and conditions of sale
d. Communication of product problems anticipated receipt of required products or potential substation of instock products to limit reselects and customer issues
e. Sourcing of product to support on time shipment and delivery of orders
f. Creation and distribution of order confirmations including communication of potential shipment or delivery issues and their potential resolution
g. Coordination of transportation and scheduling of delivery at the customer or job site
h. Resolution of issues and problems associated with any or all of the above
2. With Support of the Central Order Manager Supervisor or Lead coordination of all aspects of each business transaction with internal departments customers and suppliers as required to meet customer order requirements.
3. Identification and resolution of issues that may negatively affect operations in a proactive and decisive manner.
4. Management of account activates including:
a. Workload management
b. Quality and accuracy of work performed including performance to daily metrics
c. Scheduling and of assigned functions
d. Implementation of new business processes and day to day management of existing processes
Position Requirements:
- Knowledge of Emser computer system operations company organization and internal operations
- Good customer service communication and skills
- Attention to detail; focus on and timely completion of tasks
- The ability to recognize potential issues and quickly resolve them before they create service failures
- Business knowledge relating to the sales cycle credit shipping and customer order management
- Ability to work with a broad cross section of internal and external customers with varying personalities and department functions
- Service driven with both internal and external customers
- Ability to adapt well to change
About Emser:
The Emser Tradition of Excellence Comes From its People.
Since its establishment in 1968 Emser Tile has become the leading supplier of the worlds finest tile and natural stone. Through our international production network and product development expertise we offer myriad of possibilities that help retailers contractors homebuilders commercial builders architects & designers bring their ideas to life. Although Emser has grown rapidly our ongoing dedication to outstanding quality and service remains the hallmark of our success.
Emser is always seeking knowledgeable careerminded professionals to become a part of our team and help drive our growth and expansion into new and existing markets. When it comes to challenging and rewarding career opportunities Emser is the place to be!
As an Emser employee you will enjoy healthcare coverage including medical prescription drug vision and dental care. Your financial wellbeing will be supported through our 401(k) plan. Moreover we offer a challenging & rewarding professional work environment. Emsers employee benefits package also includes:
- Paid Vacation Time
- Paid Holidays
- Life Insurance
- AD&D Insurance
- Voluntary LongTerm Disability
Career Development:
Emser provides ongoing opportunities for professional training and encourages internal advancement and mobility.
Qualifications
Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs job requirements individual qualifications and merit. Emser wants to have the best available people in every job. Therefore Emser does not permit its employees to harass discriminate or retaliate against other employees or applicants because of race color religion sex sexual orientation gender identity pregnancy national origin military and veteran status age physical or mental disability genetic characteristic reproductive health decisions family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employeremployee relationship. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
Employment Type
Full-Time
