FordPay Product Manager
FordPay Product Manager
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Job Description
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships we provide financing personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position...
As a Product Manager for FordPay you will be a key leader in shaping the future of our enterprise platform supporting Ford Motor Company merchant and dealership payments. This critical role requires expertise in the payments landscape encompassing various features regulatory compliance security protocols integration processes and payment instruments. You will leverage your proven track record of successfully launching and scaling complex features and systems and collaborating effectively with engineering operations design and Ford business stakeholders. You will be responsible for defining and executing the product vision that drives our enterprise strategy forward.
This role requires a strong product mindset to manage the FordPay payments platform and deliver flawless for all global transactions. You will play a key role in leading the team to prioritize requests and solve the right problems with a strategic perspective.
Responsibilities
What youll do:
- Product Strategy and Vision: You will support defining and acting as champion of a clear product vision strategy and roadmap for FordPay aligning with overall business objectives maintaining the platform and driving business value through improving efficiency and customer satisfaction.
- Product Roadmap and : You will develop and manage a prioritized product roadmap balancing shortterm deliverables with longterm strategic goals. You will lead the team to prioritize features based on customer and business needs and develop subscription Subject Matter Expertise.
- Stakeholder Management:You will build and maintain strong relationships with key stakeholders through a wellmanaged governance process. They will feel that they have a voice and have clear insight into platform core deliverable and roadmaps.Collaborate with business partners to translate business goals and customer needs into platform capabilities/features.
- Product Management Excellence:You will create detailed features user stories acceptance criteria and incorporate into release planning. Identify feature/enhancement pros cons issues obstacles and dependencies. Use data to identify opportunities forecast feature value to set goals KPIs and prioritization. Develop tests and refine assumptions and hypotheses through user research and testing to refine features. Participate in standups iteration planning sessions product demos and retrospectives.
- Crossfunctional Collaboration:You will work closely with engineering operations legal and design teams and supplier teams to ensure seamless product launch ongoing support and collectively identify and resolve impediments.
- Platform Performance: You and engineering partners will track and analyze key performance indicators (KPIs) related to platform uptime and health. You will identify opportunities for improvement and drive initiatives to enhance the value of the platform.Disseminate lessons learned and platform evolution.
- Regulatory Compliance and Risk: You will maintain a strong understanding of relevant global regulations ensure that the platform complies with all applicable laws and regulations and assess and mitigate risks.
- Security: You will prioritize security and ensure the platform meets the highest security standards to protect sensitive customer data.
Qualifications
Youll have...
- Bachelors Degree.
- 5 years of related experience in a Product Management or technology role.
- Experience in agile methodologies and writing detailed product requirement documents.
Even better you may have...
- Masters Degree.
- Experience with payments platforms and products.
- Experience using data to drive decisions understand the customer journey and define actions to improve and resolve customer pain points and creating informative actionable dashboards to expose product metrics and performance.
- Experience working with analytical tools and data to understand product performance and opportunities.
- Demonstrated experience with SAAS software development.
- Experience working with agile methodologies test driven development and continuous deployment and product management practices.
- Experience working in a fast paced fluid environment where priorities shift on a regular basis.
- Ability to break down complex ambiguous tasks or requirements into simpler more manageable tasks and communicate to stakeholders and leadership.
- Experience communicating with and influencing functional and technical team members at all levels in the organization.
- Experience working as part of a collaborative crossfunctional software design and development team.
- Ability to gather customer insights through user research and testing competitive analysis and prioritize product features appropriately to address findings.
- Aptitude to recognize roadblocks and escalate issues and seek help when needed.
- Strong sense of responsibility and ownership selfstarter and proactive attitude.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
Required Experience:
IC
Employment Type
Full-Time
