Event SupervisorPart-time PPG Paints Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

This parttime position provides managerial assistance and essential support for PPG Paints Arena events including hockey games concerts family shows etc. Specifically an Event Staff Supervisor assists in the supervision of ushers event security ticket takers and other event staff members.

This role will pay an hourly wage of $20.57.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until April 18 2025.

PPG Paints Arena home of the 5time Stanley Cup Champion Pittsburgh Penguins and managed by OVG is the regional epicenter for athletic events concerts and family shows in Western Pennsylvania Eastern Ohio and Northern West Virginia. Hosting more than 150 events and 1.6MM guests per year PPG Paints Arenas stateoftheart design offers the flexibility needed to host a wide variety of events and event types with seating configurations ranging from and intimate 4000 theatre to over 19000.Annually ranked as one of the Top 20 arenas in North America in live entertainment attendance and ticket sales PPG Paints Arena has proven to be a mustplay arena in the upper midwest and northeast United States.

• Supervises all event staff departments within an assigned area for a given event
• Serves as a pointofcontact for employees who seek assistance relating to guest service challenges housekeeping matters security concerns etc.
• Provides solutions to aforementioned issues by communicating with guests management department leads and/or command center
• Assists in sustaining PPG Paints Arena guest service initiative by supporting proper employee behaviors properly addressing any failures and reporting issues to management
• Encourages development of employees service skills and assists with incentive program
• Provides clear concise and timely communication of detailed event requirements to event staff
• Provide clear concise and timely radio communication when handling guest incidents or complaints
• Is proactive in seeking out ways to improve service employee procedures etc.
• Understands emergency response plan and can help facilitate process with assigned employees
• Monitors functioning of elevators escalators etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues.
• Record pertinent postevent notes for managerial review
• Be willing to provide other managerial assistance and support when requested

In order to perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelors degree from fouryear college or university preferred
• 1 to 2 years related experience and/or training or equivalent combination of education and experience
• Working knowledge of the principles of facility management services and equipment for a similar facility
• Must agree to be trained in and willing to help sustain PPG Paints Arenas guest service principles

Skills/Aptitudes

• Exudes exceptional guest service qualities leadership skills and professionalism
• Supervisory experience required
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation appearance and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management
• Must be available to work flexible hours which will include evenings weekends and holidays

Physical Demands

While performing the duties of this job the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility at times walking and/or standing up to 48 hours daily. Ability to communicate via twoway radio.

Computer Skills

In order to perform this job successfully an individual should understand how to use a computer and/or iPad

Certificates Licenses Registrations

No certifications are required.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.