Manager Service Automation Communication NAM

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Are you ready to lead and inspire a dynamic team in a fastpaced environment Hitachi Energy is seeking a Service Operations Leader to drive our service strategy and ensure exceptional performance. This role offers the chance to make a significant impact by optimizing service resources and achieving performance targets. Join us in fostering a collaborative and highperformance work environment where your leadership will contribute to the growth and success of our service organization.

How Youll Make an Impact

• Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.

• Lead service team

• Service strategy Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub.

• Performance targets Drives implements reports and monitors performance targets as part of the global (or) local unit P&L (financial productivity investments customer satisfaction operational excellence etc..

• Service delivery Runs the daytoday Service business to ensure profitable growth and improvement of Service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.

• Customer approach Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Builds sustainable customer relationships to ensure local client growth satisfaction and retention together with Sales. Supports Sales resources in customer meetings.

• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS). Operational excellence Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

• Lead and develop a team of service professionals fostering a collaborative and highperformance work environment. Ensure continuous development and training of team members to enhance their skills and capabilities.

Your Background:

• Skills Competencies & Qualifications:

• BS Engineering Degree 5 years relevant industry experience OR 10 years relevant industry experience

• Minimum 5 years experience working in or leading a Service business or business unit

• Minimum 5 years experience with substation protection control & automation products systems or service including at least 2 years experience with Hitachi Energys substation automation portfolio

• Demonstrated experience/working knowledge with wireless communications products systems or service

• Demonstrated experience with large IOUs in US and/or Canada.

• Prior line management experience leading 10 direct reports

• Selfstarting quick thinker adaptable to continuously changing environment

• Demonstrated understanding of a Service Mindset and what it takes to grow a Service business.

Equal Employment Opportunity (EEO)Females/Minorities/Protected Veterans/Individuals with Disabilities

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