Service Coordinator
Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our mission is simple: to create an uncommonly exceptional experience for guests automotive needs and employees longterm career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity accountability and teamwork. We are a locally owned dealership with a family friendly culture.
What We Offer
- $18/hour full time
- 9:00 am 6:00 pm Monday through Friday
- Health Insurance with optional Vision and Dental Insurance
- Employer Provided Life Insurance
- 401(k) Savings Plan with Employer Match
- Closed on Sundays and Paid Company Holidays
- Paid Vacation and Paid Sick Leave
- Paid Training and Ongoing Professional Development
- Employee Discounts
- WorkLife Balance and FamilyFriendly Inclusive Team Culture
- Career Growth and Internal Promotions
Responsibilities
- Field incoming service scheduling calls
- Schedule service appointments and recalls via phone and internet
- Accurately quote services and explain the basics of what the service entails
- Actively listen and problem solve guest concerns
- Respond to online service requests and questions promptly and accurately
- Make outgoing guest calls for appointments and other reminders
- Fill in duties as required such as assisting in the service drive
- Will be required to learn about manufacturer products automobiles and specific computer applications
Qualifications
- High school diploma or GED
- One year of experience in an automotive service department is a plus
- Minimum of 2 years of customer service experience required
- Exceptional communication skills and experience dealing with complex issues and guest concerns
- Integrity and honesty are absolute requirements
- Highly professional appearance and demeanor
- High levels of guest service and organizational skills are top priorities
- Ability to type and utilize all functions of a computer and various operating programs
- Efficiency using Microsoft Suite Programs such as: Excel Word Teams and Outlook
- Valid Drivers License and good driving record
- Ability to pass a preemployment drug screen and subsequent random drug screens
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
