drjobs Support Services Assistant

Support Services Assistant

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1 Vacancy
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Job Location drjobs

Merced, CA - USA

Hourly Salary drjobs

$ 21 - 25

Vacancy

1 Vacancy

Job Description

Position Information

Under direct supervision to develop and prepare a variety of Department applications information systems and reports on a personal computer utilizing spreadsheet word processing desktop publishing data imaging systems and database software; to be responsible for complex Department and program support functions; to perform a variety of paraprofessional duties in support of professional staff; and to do related work as required.

The Support Services Assistant is an advanced journey level class requiring detailed specialized and technical knowledge in the use of personal computers and software to develop applications and perform complex
administrative support and paraprofessional work for a Departments programs and functions. Incumbents are not only expected to be familiar with the installation modification and operation of a variety of software applications such as word processing spreadsheet database imaging and desktop publishing they must also be capable of using this software to design and develop new applications and uses for Department services and functions.

Examples of Duties

Duties may include but are not limited to the following:
  • May provide lead direction to other clerical support staff.
  • Uses a personal computer and a variety of software to develop complex applications which support a Departments programs services and administrative functions.
  • Researches tests and enhances vendor supplied software applications and utility programs to assess design and develop applications for a Department.
  • Inputs a variety of data and information into personal computer software and generates reports and documents.
  • Uses software manuals utilization guides and personal contacts with software vendors to develop expertise and new uses for software packages.
Knowledge of:
  • Personal computer equipment operating systems and software packages applicable to an assigned Departments business and functions.
  • Laws rules regulations policies and objectives of the Department to which an incumbent is assigned.
  • Software packages to develop applications which support a Departments functions and business.
  • Modern office practices procedures and equipment.
  • Filing and recordkeeping methods and procedures.
  • Methods and techniques used to research evaluate gather organize and arrange data.
  • Correct English usage spelling grammar and punctuation.
Ability to:
  • Operate personal computer equipment and applicable software programs.
  • Use software to design develop and modify applications which support a Departments business and administrative functions.
  • Understand interpret and apply detailed instructions and software manuals.
  • Gather data and prepare and maintain accurate reports and records including statistical information.
  • Make arithmetical calculations quickly and accurately.
  • Organize work schedules and budget time efficiently.
  • Work productively under timelines and interruptions.
  • Coordinate assigned responsibilities with other staff and County departments.
  • Exercise tact when dealing with others and responding to a variety of information requests.
  • Establish and maintain cooperative working relationships.
ESSENTIAL FUNCTIONS
  • Operate a personal computer and other modern office equipment.
  • Communicate effectively with others in person and over the telephone.
  • Conduct research and develop appropriate correspondence.
  • Maintain confidential information in accordance with legal standards and/or County regulations.
  • Perform job duties under stressful conditions and respond appropriately to situations.
  • Maintain confidential information in accordance with legal standards and/or County regulations.
  • Meet deadlines under stressful conditions.
  • Resolve conflicts and respond appropriately to complaints.
  • Complete multiple priority projects with conflicting deadlines.
  • Frequent use of depth perception peripheral vision and color perception.
  • Occasionally lift carry reach push pull twist and manipulate large and small objects.
  • Occasionally kneel bend twist squat balance and crawl.
  • Frequent use of handeye coordination.
  • Frequent use of data entry device including repetitive hand and arm motion.
  • Occasionally lift and carry up to 40 pounds.
  • Normal dexterity frequent holding and grasping.
  • Regular attendance is an essential function.

Minimum Qualifications

EITHER I
Experience:
Three 3 years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications such as word processing spreadsheet desktop publishing imaging and database software.

OR II
Education:
Equivalent to completion of a two 2 year Associate Degree from an accredited college or university with at least twentyfour 24 units in Office Administration or another closely related field.
AND
Experience:
One 1 year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications such as word processing spreadsheet desktop publishing imaging and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County.

Supplemental Information

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD
Once you have taken the examination you may not retest for SIX 6 MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a California drivers license. Employees who drive on County business to carry out jobrelated duties must possess a valid California drivers license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on casebycase basis by the appointing authority.

ABOUT MERCED COUNTY
Merced County is located in the northern part of the San Joaquin Valley in central California an area earning worldwide acclaim for its rich agriculture and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced the selfproclaimed Gateway to Yosemite has a population of approximately 81102 yet retains the charm of a small town with amenities routinely found in larger communities. Merceds revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the states heritage. It is a peaceful quiet and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.

Employment Type

Full-Time

Company Industry

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