Director of Activations- Capital Vacations Springfield
Director of Activations- Capital Vacations Springfield
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role
The Director Activations will play a pivotal role in leading and optimizing operational functions of Activations. This leadership role is responsible for hiring training oversight performance reporting commission overview administrative functions quality assurance forecasting teambuilding realizing all daily weekly monthly and annual Activation goals and driving a strong customer driven culture.
Role drives oversight strategies with Marketing operating leaders for maximizing operational efficiencies maximum production customer service strategies reporting compliance and campaign alignment.
Core competencies should include Professional team building Sales Marketing and Brand savvy. Requires a professional that is highly resource driven dynamic and customer and team focused.
Key Responsibilities
Leadership & Strategy
- Develop and execute a comprehensive activations strategy processes and success metrics.
- Build and lead a new team that supports multiple call center functions.
- Foster a strong culture of customer advocacy and service excellence.
- Ensure alignment with organizational goals industry best practices and compliance standards.
Operational Excellence
- Training & Development Design and implement training programs for marketing activations booking and owner services teams.
- Reporting & Analytics Automate and streamline reporting to track performance operational efficiency and quality metrics.
- Call Quality Management Establish and maintain high call quality standards with continuous improvement initiatives.
- Workforce Management Optimize staffing levels scheduling and employee engagement to meet service level agreements.
- Budget Management Oversee financial planning resource allocation and cost control.
CrossFunctional Collaboration
- Partner with internal teams including Finance IT HR and Communications to drive alignment on call center initiatives.
- Work closely with Sales Leaders and Senior Management to develop and implement longterm strategies.
Qualifications & Competencies
- Proven leadership experience in a call center or customer service environment.
- Strong understanding of activations sales training reporting compliance and workforce management.
- Excellent analytical problemsolving and decisionmaking skills.
- Strong interpersonal and leadership abilities to coach and develop highperforming teams.
- Experience managing KPIs sales goals and operational metrics (e.g. adherence activations per hour).
- Ability to multitask stay organized and drive .
- Proficiency in computer systems dialers and enterprise technology.
- Ability to travel as required.
Why Join Us
- Opportunity to build and lead a new activations function.
- A fastpaced collaborative environment with growth opportunities.
- Competitive salary and benefits package.
- The chance to make a meaningful impact on customer experience and business success.
If you are a strategic leader who thrives in a datadriven and performanceoriented environment apply today!
Required Experience:
Director
Employment Type
Full Time
