Director of IT Operations and Enterprise Applications
Director of IT Operations and Enterprise Applications
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1 Vacancy
Job Description
SUMMARY
The Director of IT Operations and Enterprise Applications will join the Technology team in a dynamic and growing Alternative Investments firm with a strong technology focus.This role is accountable for all IT Operations including Cloud Infrastructure OnPremise Infrastructure (what little there is left) and all End User Compute including our Service Desk. This role is also accountable for our enterprise applications and the strategy to supports the selection and ongoing maturation of these applications such as Zoom the Microsoft productivity suite OpenAI services and more. Across the disciplines this role oversees approximately 16 people plus partner services providing offhours support.
As an onsite/hybrid employee you are expected to be in the /Chicago office on Tuesdays Wednesdays and Thursday.
KEY RESPONSIBILITIES
Strategic Leadership:
- Develop and execute a vision and strategy for IT operations aligned with the organizations goals.
- Establish monitor and achieve key performance indicators (KPIs) for IT service delivery and infrastructure management.
- Foster a culture of continuous improvement and innovation.
- Create a new function accountable for the strategy and ongoing administration as well as incremental improvement of our key enterprise platforms.
Operational Management:
- Lead mentor and manage the Service Desk and IT Infrastructure / Cloud Engineering teams.
- Establish the Enterprise Application function leveraging resources from the existing IT Operations disciplines.
- Ensure the availability performance and security of IT systems and services.
- Oversee incident problem and change management processes to ensure minimal disruption to the business.
- Manage relationships with thirdparty vendors and service providers as needed.
Service Desk Excellence:
- Ensure a customercentric approach to IT support services.
- Establish and uphold SLOs to meet or exceed user expectations.
- Implement maintain and increment tools and processes to improve service desk efficiency and reporting including the introduction of agentic AI capabilities.
EDUCATION SKILLS AND EXPERIENCE REQUIREMENTS
The ideal experience and critical competencies for this role include the following:
- Bachelors degree in Information Technology Computer Science or a related field.
- 8 years of progressive experience in IT operations with 4 years in a leadership role.
- Proven expertise in managing IT infrastructure cloud environments (e.g. AWS Azure Google Cloud) Microsoft Productivity Suite (M365 and service desk operations.
- Strong knowledge of ITIL DevOps and agile methodologies.
- Excellent leadership communication and stakeholder management skills.
- Demonstrated ability to drive change and deliver results in a fastpaced environment.
OUR CULTURE
Technology plays a critical role at GCM Grosvenor enabling our team members to make timely datadriven decisions in support of our clients. The technology we create enables our team to deploy $80B in the most efficient intelligent riskmanaged way. Now is an exciting time to join the firm and the Alts industry as a technology leader. We are in rapid digitization leveraging technology to transform business processes and bring new capabilities to this industry. We are building modern data infrastructure on which AIenabled solutions can be built or deployed which will contribute to the next phase of growth.
We are not afraid to think differently. Embrace new ideas. Dream big. Welcome change. We are a culture of empowerment accountability high performance transparency and trust. Successful team members are selfmotivated and energized by working alongside thoughtful and smart colleagues in a fastpaced environment. Individuals who thrive on this team enjoy being a part of an organization focused on excellence. We look for naturally collaborative individuals who enjoy interacting at all levels of the organization.
Our IT infrastructure is almost entirely public cloud hosted with presence in AWS and Azure. We manage our infrastructure and our end user compute with code. We have a DevOps culture with a strong focus on automation testability and maintainability. The ideal candidate should have some engineering experience plenty of leadership and people management experience must enjoy working with optimized development processes in an environment that leverages SRE practices and must be seeking a highly collaborative environment where you will play a role in end user support and escalations.
At a Glance GCMs Technology Organization
- A hybrid and geographically distributed team
- A strong team culture inside and outside the office
- Teams are empowered to deliver product requirements through cross functional team ownership
- We are productdriven and thrive on overt transparency
OUR TECHNOLOGY
- 95 public cloud hosted (Azure & AWS) with an emphasis on PaaS services
- Mostly a Microsoft shop though diversifying by the day (Azure Platform Services Azure SQL Azure Service Bus .NET python angular etc.
- 50/50 custom developed software vs. off the shelf enterprise software solutions & SaaS
ABOUT THE FIRM
GCM Grosvenor (Nasdaq: GCMG) is a global alternative asset management solutions provider with approximately $80 billion in assets under management across private equity infrastructure real estate credit and absolute return investment strategies.
The firm has specialized in alternatives for more than 53 years and has a diverse engaged team of approximately 550 professionals serving a global client base. We are proud to offer our employees a comprehensive benefits package focused on health and wellness retirement planning and diversity and inclusion. The firm is headquartered in Chicago with offices in New York Toronto London Frankfurt Tokyo Hong Kong Seoul and Sydney. For more information visit:gcmgrosvenor.
EQUAL OPPORTUNITY EMPLOYER M/F/D/V
Required Experience:
Director
Employment Type
Full Time
