Junior Technical Writer
Junior Technical Writer
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
TGS
Job ID
Tuknik Government Services a Koniag Government Services company is seeking a Technical Writer to support TGS and our government customer in Baltimore MD.
We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more.
The Headquarters client operations in Woodlawn Maryland and provides executive support to the Deputy Commissioner and Assistant Deputy Commissioner for all issues pertaining to the integration of the Office of Hearing Operations electronic disability initiatives into business processes. The mission of the Division of Information Technology Integration (DITI)is to deliver highquality information technology strategies and services for the Office of Hearings Operations (OHO) that are consistent with SSAs systems architecture and procedures and provide ongoing innovative office automation and data processing support that will allow each OHO component to champion citizencentered results.
Full time support is required for this task and consists of an eightandahalfhour workday (half hour meal break included) Monday through Friday. The 6:00 a.m. 6:00 p.m. flexible band is available but a fixed shift of 8:00 a.m. 4:30 p.m. or similar timeframe may be required for specific periods upon the governments request within 5 business days (notice could be shorter in the case of an unexpected administrative need such as short turnarounds outside of our control or senior leadership/executive requests/mandates). Individual schedules must be set in response to the needs of the government. Daily coverage until 6:00 p.m. may be required with advance notice within 5 business days (notice could be shorter if an unexpected administrative need exists).
The position will be stationed at the Woodlawn Maryland site. Travel to the E Street location and other SSA and OHO Headquarters locations may be required.
Due to executives and managers mandated to report in office support for this subtask is provided primarily onsite to allow for maximum collaboration. The customer may approve intermittent telework days on a casebycase basis in accordance with SSAs telework procedures including any updated telework procedures related to pandemics emergencies and catastrophic situations.
The contractor may be required to report for duty during periods of inclement weather and other emergencies and may be asked to report to an alternative work location. If a contractor is required to report for duty the COR or an assigned alternative will personally notify the contractors program manager or an assigned alternate.
Essential Functions Responsibilities & Duties may include but are not limited to:
The role is to support Information Technology (IT) technical documentation efforts to include assisting in researching collecting and organizing information for preparation of various Information Technology (IT) materials guidelines and documentation. The contractor shall write and create this documentation with clarity and accuracy. Some of this documentation may require the contractor to walkthrough or test a process or system or to work with other technicians to vet and finalize. This can include:
- IT Administrative or Governance Correspondence: Creating reviewing vetting and distributing policy or process documents Executive talking points or readytogo Executive draft emails or other internal administrative documentation (I.e. Controls) in support of branch or division level workloads. This work may require use and management of an intake process such as Outlook Mail Microsoft Teams or other IT Tools (e.g. Confluence Jira).
- Intake and Project Documentation: Reviewing control and document internal requests action items projects processes and procedures for work actions knowledge sharing and knowledge management within the organization. Ensuring all needed parties are involved providing reminders and support and confirming/communicating that overall actions are completed.
- Formal Presentations: Preparing and delivering formal presentations both in written and verbal formats to communicate technical and nontechnical information updates or documentationrelated topics to internal teams stakeholders Executives or external audiences. These presentations should be wellstructured visually engaging and effectively convey complex technical concepts.
- Training Materials: Developing training materials such as training manuals or elearning modules to educate employees or customers about products or services. Developing training curriculums by position in conjunction with Subject Matter Experts.
- Collaborate with Subject Matter Experts: Collaborating with subject matter experts (SMEs) to gather technical information and ensure accuracy in documentation.
- Edit and Proofread: Reviewing and editing content created by other team members or departments to ensure quality and consistency.
- Content Management: Managing a content repository or documentation system for easy access retrieval and version control.
- Feedback Integration: Gathering feedback from users and stakeholders to continuously improve documentation and address common user challenges.
- Data Flow Diagrams (DFDs): Reviewing and creating data flow diagrams to visually represent the flow of data within systems processes or software applications. These DFDs should be accurate clear and welldocumented aiding in understanding how data is processed and transferred.
- Decision Tree Review and Creation: Analyzing existing decision trees and creating new ones as needed to illustrate complex decisionmaking processes or workflows. Decision trees should be easy to follow with clear branching logic and welldefined outcomes making them useful for users and stakeholders in making informed choices.
- User Manuals and Documentation: Creating clear and concise user manuals guides and documentation for our products and services.
- Application and API Documentation: Developing comprehensive application and API documentation to assist others to understand how to interact with our software or systems.
- Release Notes: Producing release notes to inform users and stakeholders about product updates bug fixes and new features.
- Online Help Systems: Building and maintaining online help systems that provide stepbystep guidance to users often integrated into software applications.
- Whitepapers and Case Studies: Researching and producing whitepapers and case studies to showcase the companys expertise and success stories.
- Video Tutorials: Creating video tutorials or screencasts to complement written documentation and assist users in understanding complex processes.
- Style Guides: Developing and maintaining style guides to ensure consistency in terminology formatting and writing style across all company documentation.
- Compliance Documents: Writing compliance documents to ensure the company adheres to industry regulations and standards.
- Knowledge Base Articles: Populating and updating a knowledge base with articles addressing common user queries and issues.
- Quality Assurance Documentation: Creating quality assurance and testing documentation to support software testing and quality control processes.
- Troubleshooting Guides: Producing troubleshooting guides to help users resolve common issues with products or services.
- Content Updates: Regularly updating documentation to reflect changes in products services or industry standards.
- Version History and Change Logs: Maintaining version history and change logs for documentation allowing users to track updates and changes.
Education Experience and Skills:
- Associate degree in related field.
- A bachelors degree is preferred.
- A minimum of three 3 years of experience in this area.
- Experienced and skilled at providing technical support.
- Experienced and skilled in documentation and technical writing.
- Experience reporting information to management.
- Strong analytical and problemsolving skills communication skills multitasking abilities attention to detail and proficiency in relevant software and equipment.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin age disability military/veteran status marital status genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website please contact Heaven Wood via email ator by callingto request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solutionoriented business partnerships and a commitment to exceptional service delivery. We ensure longterm success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visitwww.koniaggs.
Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88352
Required Experience:
Junior IC
Employment Type
Full Time
Key Skills
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