IT Support Technician
IT Support Technician
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Job Description
Primary Purpose:
The primary responsibility of the IT Support Technician is to provide repair assistance for Chromebooks laptops desktops iPads and thirdparty tablets including inventory responsibilities.
QUALIFICATIONS:
- High School Diploma or GED
- Six months or more of related technical experience
- Chromebook/Desktop/Laptop/iPad certification is required within 1 year of hire or ineligible for a promotion to a campus Technology Specialist I
Preferred:
Associate degree in a technical area from an accredited college or university
SPECIAL KNOWLEDGE/SKILLS:
- Experience troubleshooting and repairing hardware and software issues on a variety of devices such as computers laptops tablets and mobile devices
- Familiarity with operating systems including Windows macOS iOS and Android
- Experience in setting up and configuring hardware and software for endusers
- Understanding of security best practices and protocols to protect systems and data
- Strong communication skills to interact effectively with endusers and other team members
- Recognize address and complete all assigned tickets per the currently established Service Level Agreement
MAJOR RESPONSIBILITIES AND DUTIES:
- Conduct repairs and troubleshooting for Chromebooks laptops desktops and iPads
- Utilize ticketing systems to manage and respond to technical support requests efficiently
- Adhere to the necessary procedures for device repairs
- Sometimes assist the Campus Technology Specialist with maintaining the cleanliness of data closets at their respective campus(es)
- Assist in the deployment and support of hardware and software at designated campuses
- Assist the Asset Management team in performing district audits
- Perform inventory control duties as necessary
Communication:
Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by the Director of Technology
Provide outstanding customer service
Maintain good judgment and decisionmaking when dealing with supervisors coworkers employees students and parents vendors and the general public
Equipment Used:
Computer printer copier telephone scanner bar code scanner and fax machine
Supervisory Responsibilities:
None
240day calendar
Shift Type: Full Time
Travel Stipend $2000
*Salary Commensurate with experience
*Job cant be completed remotely
Required Experience:
IC
Employment Type
Full-Time
