Field Service Engineer 12 months Fixed Term
Field Service Engineer 12 months Fixed Term
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Job Description
About Nomad Digital
Nomad Digital is the worlds leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002 and headquartered in the UK currently serving more than 80 global customers in more than 40 countries Nomad designs builds deploys and manages passenger WiFi and onboard passenger infotainment systems. Nomad also provides remote online conditionbased monitoring and maintenance solutions for optimising fleet management operational performance and improving fuel economy.
When you join Nomad Digital you will join a forwardthinking fastgrowing fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively creating an environment of team work and trustworthiness.
Overview
Nomad Digital has an exciting opportunity for a 12 month fixedterm Field Service Engineer to come and join our Operations & Maintenance team in Nola Italy. As part of this role you will be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure. Field Engineers must develop working relationships with many manufacturers and Rail/Bus operators in order to be effective.
Work Location: Mestre Venice 5060 field based)
Essential Duties and Responsibilities;
- Investigate and repair ontrain/bus network infrastructure including router cellular modems and access points
- Onsite trouble shooting and Root Cause analysis
- Keep tickets uptodate with timely updates regarding work performed or new problems discovered
- Maintain work schedule around vehicle availability supervised by Lead Field Service Engineer
- Maintain spare parts inventory and request replenishment when necessary
- Ensure that priority work is being undertaken
- Assist Project Managers in completing project tasks such as upgrades testing commissioning and installations
Role Requirements;
- Network equipment installation and maintenance Essential
- Passenger / Freight rail experience Preferred or Transportation experience
- Experience supporting WiFi and Cellular systems Preferred
- Work within an electronic ticket system Essential
- Good inperson phone and email communication skills Essential
- Microsoft Office Essential
- Basic knowledge of LINUX/UNIX systems Essential
- Scripting within LINUX/UNIX Preferred
- Experience with data cabling and various interfaces Essential
- Able to terminate and repair ethernet cables Essential
Key Behavioural Competencies;
- Attention to detail
- Ability to work flexibly occasional evenings and night work
- Ability to work well in pressurized situations
- Excellent Customer Service
- Ability to work to set deadlines
- Excellent Verbal and Written Communication skills
- Ability to think proactively in a fastpaced environment
- Positive can do attitude
Our Commitment:
Nomad Digital is committed to being an inclusive and diverse employer as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age race ethnic or national origin sex pregnancy and maternity marital or civil partnership status sexual orientation gender reassignment disability religion or beliefs.
We encourage and welcome all job applicants especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.
Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further please email .
Required Experience:
Manager
Employment Type
Contract
