Service Concierge
Service Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience
The C. Harper Auto Group is looking for a dedicated and selfmotivated Service Concierge to join our team. In this pivotal role youll be the face of our customer service operations helping clients navigate the service process by coordinating vehicle pickups overseeing maintenance appointments and ensuring timely vehicle returns. As a Service Concierge youll play a key role in enhancing our customers overall experience by delivering toptier service with a smile.
Why C. Harper Auto Group
For over 41 years weve built a reputation for excellence in the automotive industry serving as a trusted name across multiple brands including Chevrolet Buick GMC Cadillac Ford Chrysler Dodge Jeep Ram KIA and Honda. We take pride in our familyowned communitycentered approach to business. When you join C. Harper Auto Group you become part of a supportive inclusive work environment where your career can thrive.
What We Offer:
- Competitive Compensation: We offer pay rates that exceed industry standards for customer service roles with numerous opportunities for growth and advancement throughout your first year and beyond.
- Career Advancement: Our rapid promotional track rewards exceptional work ethic and performance. You can accelerate your career by taking advantage of growth opportunities.
- Comprehensive Insurance Coverage: Full medical dental and vision insurance options including a nocost medical plan for employees.
- 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
- Paid Time Off: Enjoy prorated paid time off starting on your 91st day of employment.
- ShortTerm Disability: Receive coverage at no cost with additional options available through Aflac & American Fidelity.
- Life Insurance: Complimentary life insurance with options to purchase additional coverage.
- FamilyOriented Culture: Be a part of a familyowned business that has been a staple in the community for over four decades. Youll work in a supportive environment that feels like family.
Key Responsibilities:
- Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
- Customer Interaction: Create a positive professional experience during vehicle pickups and dropoffs ensuring customers feel valued.
- Technology Utilization: Use the Driver Q App to efficiently manage vehicle pickups and returns.
- Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing vacuuming and performing final inspections.
- Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
- Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
- Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
- Team Collaboration: Work closely with the service team to coordinate vehicle pickups deliveries and assist with additional duties as required.
Qualifications:
- Leadership Abilities: Proven ability to take initiative and lead tasks effectively.
- Customer Service Expertise: Strong interpersonal skills with a passion for delivering outstanding customer service.
- Technical Proficiency: Experience with Red Cap Outlook and Google Sheets is preferred.
- Positive Attitude: A cando spirit with an outgoing friendly personality.
- Education: High school diploma or equivalent required.
- Driving Skills: Confident driving various vehicle makes models and sizes.
- Reliability: Dependable and punctual with reliable transportation to and from work.
- Drivers License: Valid drivers license with a clean driving record.
- Communication Skills: Excellent verbal and written communication abilities.
- Attention to Detail: A meticulous approach to handling customer and employer information.
- Physical Stamina: Ability to spend most of the day driving and performing tasks related to vehicle preparation and transport.
- Adaptability: Thrive in a fastpaced environment with changing schedules and priorities.
Equal Opportunity Employer:
C. Harper Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other characteristic protected by law.
Employment Type
Full-Time
