Customer Service Representative
Customer Service Representative
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Job Description
- 401(k) matching
- Dental insurance
- Health insurance
Are you customerfocused and outgoing Do you enjoy working with the public Do you have a peoplepleasing personality If you answered yes to these questions then Solar Refrigeration & Appliance Service Inc. has a job for you! We are a Whirlpool Factory Certified Care company and we are the largest appliance service company in Louisiana. This position is available in our Metairie LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail a willingness to learn and superior organization skills. Previous call center experience would be helpful but not required.
As a Customer Care Associate you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.
Responsibilities and Duties
Responsibilities:
Handling incoming calls and emails from customers staff manufacturers and contractors
Obtaining accurate customer information and preferences when scheduling service appointments
Updating customer status with manufacturers contractors & customers
Coordinate and manage schedules with customers and service personnel
Verifying warranty coverage for customers
Communicating company processes in an approved manner of dialogue
Maintaining friendly reliable and helpful customer interactions
Qualifications and Skills
Excellent communication skills written verbal and listening
Peopleoriented
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to multitask
Ability to effectively relate to a customer
Willingness to go above and beyond
High level of organization
Team Player
Willingness to learn
Demonstrated customer service experience
Minimum one year customer service or call center experience
Available MondayFriday 8:305:00PM
Benefits
Group Hospitalization & Prescription Coverage
Short Term Disability
Long Term Disability
Life Insurance
Group Retirement Program
Paid Holidays
Paid Leave
Job Type: Fulltime
As an appliance repair technician youll work with anything from dishwashers to microwaves to dryers. In other words youll need to be fairly knowledgeable about large appliances portable appliances mechanical work as well as electrical work.
Youll deal with more than just appliances though as a repair technician youll have to deal with people too.
Appliance repair technicians must also have skills in high mechanical aptitude have impeccable written and verbal communication skills work adeptly with repair tools be okay with lifting heavy machinery and of course be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician
If so look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
