Site Lead

Job Title: SiteLead

Reports To: The Site Leadwill report to the Client Services Supervisor Client Services Manager or equivalent leadership.

Job Overview:

The SiteLeadprovides exceptional oversight and administration of office and mail services delivering operational functions in the following areas: processing of inbound/outbound mail distributing/delivering mail shipping and receiving products and supplies to support onsite business service center replenishing/organizing/ordering office supplies (pens paper toner) insuring copy/print machines are functional and stocked serving as a backup to the front of office (reception/concierge) and providing light maintenance/cleaning. This position leads (with the direction of the supervisor) the client services onsite.

Overall this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt courteous and efficient service.

Duties and Responsibilities:

• Provides 5star customer service to all employees (in all forms of communication).

• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.

• Manages outgoing mail/package transactions.

• Performs duties associated with shipping and receiving of materials.

• Notifies employees upon receipt of inbound deliveries.

• Distributes mail/packages to company personnel.

• Acts as main liaison with Department Manager & other FTEs

• Provides oversight for designated site SRM operations and assigns work to onsite SPS vendor staff

• Ensures SPS team members follow Apples SOPs guidelines and policies

• Ensures SPS staff are properly trained

• Provides coaching and guidance to SPS staff

• Proactively seeks out additional work during downtime.

• Builds professional relationships with customers and other teams.

• Maintains professionalism and composure when interacting with all employees.

• Must be crosstrained to support all tasks required for that site including but not limited to: routes receiving mail services shipping floaters freight coordination & logistics loading dock operations and customer service/help desk. Must be experienced with and able to troubleshoot issues regarding tracking software secure lockers and other tools & technology used by the SRM team. Must remain flexible and ready to support the needs of the business. In some field offices Site Leads will collaborate with cross functional partners to support waste secure waste and ewaste programs
  Provides exceptionalcustomer service to client.

• Provides reception or concierge (front of office) coverage as needed.

• Assign tasks to team members.

• Determines the completion timeline and monitors progress to keep the project on track and on schedule.

• Communicates clear instructions to team members.

• Creates and distributes reports to update the company on the teams progress.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses the ability to work independently and is capable of completing projects.
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

• Bachelors degree preferred
• 3 years of equivalent experience required
• Strong computer skills including proficiency with the following: scheduling or calendar software logistics tracking software (experience with BearTracks is a plus)database software Numbers or Excel and Pages or Word
• Excellent organizational and time management skills.
• Exceptional attention to detail
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computerbased systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Training and Leadership proven abilities to organize motivate and retain team.
• Acts with a sense of urgency and quickly respond to emails texts and phone calls to provide a high standard of service to customers and colleagues.
• Excellent customer service skills
• Must remain flexible and ready to support the needs of the business
• Works cross functionally across all levels and has a sense of curiosity
• Innovative with a desire for continual process improvement

Physical Demands:

• Approximately 50 of the time this position requires the below physical demands.
• Fine and/or gross motor skills including the ability to grasp lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk bend kneel stand and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone copy machines binding equipment etc..
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPSis an awardwinning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by law.

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