Sr Security Advisor Falcon Complete - Spanish Speaking Remote

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AInative platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a missiondriven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:

The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical security and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

This role will require the candidate to be fluent in Spanish or Portuguese.

What Youll Do:

• Assess customers Falcon environment and ensure alignment with Falcon Complete standards.

• Provide Falcon Complete customers with recommendations that align to improved security.

• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Document update and resolve all customer related issues in accordance with established procedures and SLAs.

• Develop and provide customers with service reports and stats as requested.

• Partner with internal teams to ensure customer satisfaction.

• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What Youll Need:

• 5 years in Cybersecurity focused role.

• Customer empathy and ability to guide customers towards desired outcome.

• Excellent customerfacing communication skills including verbal and written.

• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

• Adept in Windows Linux and MAC operating systems.

• Experience or demonstrated knowledge of threat detection and incident response.

• Bachelors degree in Technology and/or Cybersecurity or relevant experience.

• Cybersecurity certifications from reputable organizations such as SANS ISC2 or equivalent.

• Fluent in Spanish or Portuguese

Bonus Points:

• Incident Management and CSIRT operation

• Change Management

• Malicious Code: Detection and Response

• Audit Logging and Monitoring Controls (SIEM UEBA MDR/XDR).

• Intrusion Detection and Response

• Experience working with complex sophisticated clients

• Strong analytical capabilities and a desire to learn new things

• Able to work across multiple teams to resolve customer issues and requests

• Demonstrated experience as a security advisor or consultant

• Knowledge of the following frameworks: ISO 27001/2 NIST Cyber Security Framework CIS Critical Security PCI DSS Cloud Controls Matrix and MITRE Att&ck a plus.

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Benefits of Working at CrowdStrike:

• Remotefriendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

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