Front Office Manager
Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Office team are the first smile our guests encounter. In this role you will:
- Lead the Front Office team with care confidence and strong leadership.
- Empower build and develop a high servicefocused team to deliver memorable guest experiences.
- Ensure brand service standards are upheld guest needs are met & profitability maximised.
- Drive a strong loyalty culture across the hotel focusing on recognition rewards & recruitment for our loyalty program
- Focusing on team development to ensure our team are continuously learning and broadening their skills
- Management of the daytoday operations of the Concierge & Front Office teams.
- Maintain strong control over guest ledgers; monitor & understand guest accounts ensure accurate billing & prompt resolution of any discrepancies.
Qualifications :
- 3 years experience in a similar role with experience in a Premium or Luxury Hotel Brand
- Experience leading a team with a strong focus on engagement and developing talent
- You will be professional guest centric innovative flexible and have a true passion for our guest service experience
- Working knowledge of Opera PMS
Additional Information :
Access to the suite of Accors Heartist Benefits:
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Accors referafriend bonus
- Meals on shift & free parking
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
