Incident and Problem Manager mf

You want to combine passion and IT expertise

You are talented motivated and ambitious Then we will be more than happy to meet you!

ARHS Group Part of Accenture is looking for an Incident and Problem Manager (M/F) who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process. He/She records all issues and helps to design ways to prevent similar problems in the future.

Your Main Responsibilities:

• Incident and problem management; being able to support other processes as well
• Generate and analyze reports on IT service performance identifying trends and areas for improvement
• Work closely with IT teams stakeholders and external partners to ensure seamless service delivery and process alignment
• Ensure that IT services comply with internal policies and external regulations; proactively propose improvements when necessary
• Maintain accurate and uptodate documentation of ITIL processes and procedures
• Investigate and resolve complex incidents and problems ensuring they are documented properly and contributing to root cause analysis efforts in complete autonomy; be a source of support for team members on these processes
• Create and maintain documentation related to ITIL processes including process maps procedures work instructions and service level agreements
• Liaise with internal and external stakeholders to resolve incidents and problems
• Train and guide others on the various processes and projects within the team
• Enhance ITrelated risk management through new cybersecurity measures aligning with the first line of defense principles

Your Profile:

• Masters degree in Information Technology Computer Science Business Administration or an equivalent experience
• At least 5 years of experience in the banking sector or in a relevant position
• Fluency in French and English
• Strong knowledge of IT Systems & Processes Business Process Improvement Laws & Regulations Project Management & Organizational Facilitation
• Knowledge of Omnitracker and/or ServiceNow would be an advantage
• Excellent understanding of Service Level Management Stakeholder Relationship Management and Business Situation Analysis
• A collaborative mindset capable of fostering team spirit around them
• Effective and structured communication skills both oral and written

Qualifications :

Additional Information :

ARS

Ars Group part of Accenture is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003 we have grown to encompass 11 entities worldwide employing over 2500 employees in Luxembourg Belgium Greece Italy and Bulgaria. With our focus on getting things done we help our clients achieve their goals with bestofbreed solutions superior and exceptional services. We offer bespoke software development data science infrastructure digital trust and mobile development to government institutions at national and European level telecom providers and financial institutions among others. Our bold company culture is built around working hard and playing hard with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of closeknit teams and provide a place where everyone can be supported to learn and evolve.

Our Vision and Values

Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.

Our values are: caring agility excellence innovation continual improvement and reliability.

Our values support our vision by leveraging excellence striving for results ensuring commitment and promoting adaptability.

Our Culture

We work in close partnership with our customers turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible independent and responsive organization.

Our Brand

The Ars (pronounce aris) name comes from Greek Mythology. Ars is the son of Zeus and the God of War in our eyes an accurate representation of the intelligence strategy leadership and vision that are essential in business.

Dont hesitate! Join our team

What youll get:

An informal hierarchy and work environment:

Our open flat structure supports a strong focus on communication and collaboration enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package including advantageous fringe benefits youll be paid for what you love to do.

A strong corporate culture:

Youll join a dynamic team of smart and ambitious people. From the way we hire to the way we relate to our clients our values from the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

Youll take ownership of various projects for both public and private clients: calling for creativity and innovation at the cuttingedge of technology.

A rock solid company:

With more than 200 customers youll join a business with a sustainable and growthoriented plan.

But lets talk about it face to face!

You have the qualities as listed above Please apply & send us your CV which will be processed in full confidentiality.

You dont have all the above requirements but own a great part of them You can send us your CV too because we will give you the opportunity to grow up with us.

Remote Work :

No

Employment Type :

Fulltime