Communications Delivery Consultant Fixed-Term Secondment Opportunities

At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Communications Delivery Consultant

2 FixedTerm Opportunities Available

• 9 month FTC / Secondment
• 12 month FTC / Secondment

Our vision is to simplify enable and upgrade our end to end service for existing customers. And as a result were investing heavily in new technologies to deliver market leading propositions and experiences to our advisers employers and customers. At the heart of this is the outcome and experience we provide to our customers. This role is pivotal in ensuring that we deliver a compelling and consistent communications experience supporting our improvement and change agendas.

Key Responsibilities:

• Analysis of customer communications delivered during key customer journeys assessing against our Consumer Duty standards
• Creation of customer communications and improvements to existing communications offline and online
• Success will be measured through a combination of core business customer satisfaction and commercial KPIs e.g. cost reduction through paper reduction and digital adoption
• Work with customer communications frameworks and ensure that all customer communications are positively impacting the customer delivering clear accurate and timely communications meeting the business objectives and contributing to driving up digital adoption.
• Be the accountable owner for customer communications
• Work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for
• Work with all stakeholders involved in the design and delivery of customer communications

Key Knowledge Skills & Experience:

• Strong knowledge of effective customer communications design
• Knowledge of the FS industry and in particular how great communications impacts customer comprehension and experienc
• Detailed knowledge of our target customers their needs behaviours instincts and experiential requirements
• Detailed knowledge of operational communications and the impact these have in service environment as well as the restrictions and guidelines applied in regulated financial services industries.
• Strong attention to detail and ability to prioritise efforts
• Strong knowledge in life and pensions propositions markets and competitors
• Strong experience of turning customer feedback into tangible improvement and concepts
• Strong experience of being able to utilise customer and business feedback to identify clear set of priorities across customer communications.
• Significant experience in delivering complex diverse ambiguous messages converting them into clear understandable communications
• Strong communication skills at all levels and comfortable providing guidance expertise and recommendations
• Experience of driving initiatives forward and successfully delivering against demanding targets within a rapidly changing environment
• Passionate about delivering the right outcomes for customer.
• Analytical mindset (essential)
• Delivery focused with logical approach to problem solving and prioritisation
• Commercial acumen and strong strategic decision making

Work level: Experienced Colleague

Location: Stirling

Recruiter: Amy Curtis

Closing Date: 17/04/2025

We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader and we welcome applications from candidates with longterm health conditions disabilities or neurodivergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they opt in to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at: