Customer Success Engineer Enterprise - US Central
Customer Success Engineer Enterprise - US Central
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Job Description
Who we are
Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools we demystify complex network operations enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer Kentik is the realtime source of truth that understands every network in context from data center to cloud to the internet. This single platform unifies and correlates cloud device flow synthetic data to turn telemetry into action. Market leaders like Akamai Booking Dropbox and Zoom rely on Kentik to run manage and optimize their networks.
What we do
The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers. Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. This role forms part of the Field Engineering team and requires extensive collaboration with other Engineering team members plus multiple teams within Kentik such as Solutions Engineering Customer Success Management Product and the Operations & Engineering team responsible for developing and maintaining the Kentik platform.
This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers and that has significant career path growth potential within the organization.
What youll do
- Establish grow and own technical relationships with existing Kentik customers
- Proactive customer outreach to build and maintain long lasting technical relationships that provides value to Kentik customers
- Serve as an expert level escalation point for customer support issues
- Collaborate with internal platform Operations & Engineering teams on newly identified bugs and customer feature requests
- Work closely with the teams of Customer Success Managers Account Executives Solutions Engineers and Product to ensure that customers achieve maximum value from the Kentik platform
What youll bring
Studies have shown that some candidates tend to apply to jobs only if they meet 100 of the qualifications. We encourage you to apply if you meet most of the criteria even if you dont match all of the qualifications your skills and experience could be valuable in this role!
- Candidate located in Central Time Zone
- A customer obsessed mindset
- Strong written and verbal communication skills: must be able to articulate complex technical ideas concisely and effectively
- Experience with popular network vendor CLIs: Cisco Juniper
- Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6 BGP MPLS OSPF HTTP/3 QUIC DNS etc.
- Experience with CDN architectures (OTT Anycast GSLB)
- Strong experience with network monitoring suites (Netflow Jflow Sflow IPFIX SNMP INT)
- Experience with synthetic/network performance testing
- Experience creating and analyzing tcpdump packet captures using Wireshark or similar
- Strong experience in Network Security (DDoS mitigation/scrubbing Firewalls Security Groups NACLs microsegmentation cloud native)
- Experience programming in Python scripting in Perl and Bash
- InfrastructureasCode for orchestration/configuration management with Pulumi Terraform CloudFormation Ansible Puppet Chef Helm
- Strong working knowledge of APIs maintaining RESTful code
- Handson experience with Linux networking
- Experience querying relational databases (PostgreSQL MySQL)
- Contribute to shared knowledge base and best practices
- Ability to travel up to 25 of the time
What we offer
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization and in turn to broaden and enhance your career. Were very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract engage and retain talented individuals who will drive our business and wow our customers.
The base salary range for this position is: $144000 $164000 with an expected overall targeted earnings (OTE) range of: $180000 $205000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors including but not limited to:
- Experience with the skill sets required for success
- Demonstrated competencies and potential
- A geographic marketbased approach
In addition to a great career opportunity Kentik offers stellar benefits for our employees which include:
- 100 of premiums are paid by company for health vision and dental coverage for you and your dependents
- Additionally an annual Health Reimbursement Account (HRA) of $3000 for an individual or $4500 for a family
- Paid family & medical leave
- Open PTO a quarterly Wellness Day and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US fulltime employees. For compensation international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
Come work with us
The true meaning of Kentik is visibility. Were committed to making sure everyone feels empowered to use their voice has a sense of belonging and is represented at Kentik.
We dont look for individuals who fit the culture but those who will continue to add to the culture.
We encourage everyone to apply especially those individuals who are underrepresented in the industry: people of color LGBTQI community women individuals with disabilities (both seen and unseen) veterans and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process please reach out to
Come as you are!
You will be working at a fastgrowing wellfunded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects youll take on were sure youll enjoy joining the Kentik team.
#liremote
Employment Type
Full Time
