Account Manager Full-Time Palm Beach County Convention Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheAccount Managerat the Palm Beach County Convention Center under the Supervision of the Catering Sales Director will be responsible forserving clients by selling catering products and fulfilling their needs for retail events and other catering functions.

The Account Manager will handle sales and customer service issues including providing outstanding guest service; researching fielding invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections. The Account Manager maintains a consistently positive and professional relationship with internal and external clients. They will facilitate the flow of information internally as well as communicate with clients and vendors on assigned events. Must be available to assist with general catering operations as needed.

The Account Manager must be able to work a variable shift including evenings and weekends depending upon event requirements to best serve our guests.

This role will pay an annual salary of $50000$55000.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until June 27 2025.

The Palm Beach County Convention Center is a multipurpose facility in West Palm Beach Florida managed by the Oak View Group. The Center features a 100000 squarefoot exhibit hall a 22000 squarefoot ballroom and 21000 square feet of flexible meeting space as well as connecting to the 400room Hilton West Palm Beach.

• Services existing accounts and establishes new accounts.
• Provide exceptional client interactions and guest service addressing inquiries concerns and event details.
• Serve as the primary point of contact for clients after the contract is signed managing any adjustments to inventory addressing concerns and responding to inquiries promptly.
• Responsible for creating Banquet Event Orders (BEOs) for the venues retail operations and other catering functions.
• Responsible for managing the distribution and communication of Banquet Event Orders (BEOs) to all relevant teams and clients.
• Responsible for conducting site visits and offering tours of available event spaces to prospective clients actively promoting the venue and its menu items/packages.
• Serve as the Catering Sales Departments primary point of contact and customer service for the partnered Small Business Enterprise (SBE) vendors.
• Act as the primary point of contact for the Catering Sales Department regarding exhibitor booth orders.
• Collaborate with the culinary frontofhouse and event management teams to coordinate menu planning event logistics food service timing and all other event requirements are met.
• Keep accurate records of all Catering sales activities to track progress and outcomes.
• Maintain a comprehensive client database for followup sales including inperson visits phone calls emails and mail communications.
• Coordinate billing and invoicing for catering orders ensuring accuracy and timely processing.
• Ensure payments for catering events are collected in full prior to event .
• Responsible for creating clear and visually appealing guest facing product labels for all retail and catering items for all events.
• Ensuring labels include essential information such as product names ingredients and key dietary considerations (e.g. vegetarian glutenfree dairyfree).

• 3 years previous sales experience preferably in related hospitality industry or convention setting but not required.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents Excel spreadsheets etc).
• Ability to adhere to high standard of business etiquette professional verbal and written communication.
• Ability to consistently represent the Company in a professional positive and knowledgeable manner.
• Ability to adhere to the highest standard of confidentiality and discretion.
• Demonstrated ability to produce detailoriented accurate work.
• Ability to work a varied schedule including weekends evenings and holidays.
• High School diploma or equivalent (G.E.D).
• Proven ability to make solid appropriate and independent decisions.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.