Strategic Account Manager

The Strategic Account Manager is responsible for identifying opportunities and closing additional revenue from assigned clients including upselling and crossselling of related products. The Strategic Account Manager is also accountable for client renewal and retention results.

• From inception through the life of the contract maintains and grows strategic client relationships on assigned accounts.
• Actively identifies and pursues potential expanded sales.
• Drives growth of all products and services for clients in their portfolio.
• Consistently advises client on opportunities to further leverage Origami including new features and functionality introduced with Origami product releases.
• Drives new business through referrals from existing clients.
• Works closely with service colleagues on assigned accounts to develop relationships communication plans growth strategies and ensure client success and satisfaction.
• Completes contract renewals and applicable true ups on or before expiration dates with current target increase.
• Ensures client product and services feedback is prioritized and rapidly resolved.
• Works with Services colleagues to implement any necessary Client Satisfaction Improvement Plans.
• Presents and negotiates pricing & SOW for change orders / expanded scope to client.
• Manages SOW (signature) and procurement processes.
• Engages appropriate colleagues for sales service advisory innovation and comarketing requirements.
• Manages invoices.
• Manages the ongoing support budget where applicable including hours erosion and the trueup processes services.
• Maintains all clientspecific data in Salesforce including but not limited to contacts opportunities trueups satisfaction improvement plans renewals and other adhoc information as defined by management.
• Acts as a mentor to less experienced Origami colleagues.
• Assists with the training and onboarding of new Origami colleagues.

• 8 years experience in a clientfacing professional services role
• Bachelors Degree in a Computer Science or businessrelated field
• Experience in insurance and IT or the Insurtech industries preferred
• Salesforce experience preferred

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem from insured corporate and public entities to brokers and risk consultants insurers third party claims administrators (TPAs) and risk pools. We deliver our risk management and insurance core system solutions from a cloudbased platform that is highly configurable completely scalable and accessible via web browser and mobile app.

Dais Technology a subsidiary of Origami Risk provides a nocode platform that revolutionizes insurance product creation for MGAs insurers and reinsurers. Dais eventbased architecture enables AIdriven bundling automation and realtime deployment.

Solutions from Origami Risk and Dais Technology are backed by a bestinclass service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing implementing and supporting our risk management safety compliance and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race religion gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression color sex national origin age marital status military or veteran status disability or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please doublecheck that any email address from an Origami Risk recruiter ends withorigamiriskortalent.icims. And to confirm the legitimacy of any recruiting communication feel free to email .