Salesforce Business Systems Analyst
Salesforce Business Systems Analyst
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$ 109200 - 202800
1 Vacancy
Job Description
At Cadence we hire and develop leaders and innovators who want to make an impact on the world of technology.
Cadence IT is seeking a skilled Business System Analyst with a proven history of delivering scalable application solutions on the Salesforce platform. This role requires a deep understanding of sales and support business processes Salesforce Sales / Service Cloud capabilities strong analytical and communication skills and collaboration with customers and technical teams to create unique customer solutions leveraging the full power of the Salesforce platform.
Key Responsibilities:
1. Lead dynamic and interactive requirements gathering sessions with crossfunctional stakeholders across multiple business groups and guide users toward Outofbox Salesforce solutions and industry Best Practices
2. Adopt a robust analytical approach to evaluate business needs identify opportunities for improvement and decompose highlevel information into detailed requirements emphasizing crossfunctional interdependencies
3. Create and maintain the Functional Specs documentation including use cases and work collaboratively with the team to test and deploy the system changes
4. Work with development design and QA teams to ensure the business requirements are implemented and validated as per documented specs
5. Monitor Salesforce Service Cloud upgrades and industry trends recommending best practices and new features to improve efficiency and leverage native functionality as much as possible
6. Develop reports dashboards and metrics to provide insights to stakeholders
Qualifications:
1. Excellent verbal and written communication skills with the ability to work collaboratively across teams
2. 10 years of experience in a Business Systems Analyst role with 3 years experience on Salesforce Sales and/or Service Cloud required
3. Strong understanding of Salesforce Sales & Service Cloud features
4. Proficient in creating process diagrams user stories and functional specifications
5. Strong analytical and problemsolving skills with a focus on driving measurable outcomes
6. Ability to build consensus among crossfunctional business stakeholders (at different levels of the organization) on approach and outcomes and help deliver robust scalable technology solutions
7. Strong verbal and written communication skills expertise in managing crucial customer conversations coupled with strong negotiating and conflictresolution abilities
8. Resultsoriented and selfstarter with a desire to learn and continuously augment skills
9. Bachelors degree in Computer Science Finance Business or Technology related field
10. Salesforce Certification a plus
Location: San Jose California
The annual salary range for California is $109200 to $202800. You may also be eligible to receive incentive compensation: bonus equity and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications skill level competencies and work location. Our benefits programs include: paid vacation and paid holidays 401(k) plan with employer match employee stock purchase plan a variety of medical dental and vision plan options and more.
Were doing work that matters. Help us solve what others cant.
Required Experience:
IC
Employment Type
Full-Time
