Service BDC
Service BDC
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Salary Not Disclosed
1 Vacancy
Job Description
Service BDC Representative
Kowalis Auto Group a familyowned and operated dealership since the 1970s provides exceptional service and a positive customer experience. We simplify the car shopping and service process ensuring a highquality experience for both our customers and employees. With a commitment to excellence Kowalis Auto Group boasts a high employee retention rate and many of our staff have been with us for decades. Our goal is 100 customer satisfaction and were looking to add a talented Service BDC Representative to our service team.
Responsibilities
- Handle customer inquires by internet phone and email
- Maintain communication with customers to ensure satisfaction and service
- Schedule appointments for service team
- Respond to emails in a professional well written manner
- Follow up with customers; update customer information
- Deliver inquiries/messages promptly to other appropriate personnel and departments
- Others duties as assigned
- Some automotive industry experience preferred
- Strong customer service skills
- Time management prioritization skills and ability to multitask required
- Goal oriented and eager to improve
- Positive flexible and processoriented
- Solid computer skills Proficient with Microsoft Word Excel and Outlook
Benefits
- Health
- Dental
- Vision
- Life
- 401k with match
- Paid vacation
The Kowalis family opened the doors of its first dealership in the 1970s and so began its mission to make the car shopping process easier. From the Showroom to the Service Department the Kowalis family simplified every process and created a highend customer experience. In fact its dedication to worldclass service that makes Kowalis Auto Group a positive place to shop and to work.
Today Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Employment Type
Full-Time
