Learning Strategist Open Learning - 004981

Reporting directly to the Manager Student Experience the Learning Strategist Open Learning supports various student populations and is responsible for the coordination and management of student success and retention programming resources and engagement opportunities. This position provides oversight of programming strategies referrals and technologies to support students development and academic success in online learning. The Strategist will partner with departments faculties and divisions across TRU to provide proactive assistance to support student success academic engagement and retention. Workloads may fluctuate and alter to meet the demands and needs of students. Special project work to support student success and retention as assigned by the Associate Vice President Open Learning is an important part of the position. The incumbent is accountable to coordinate projects to completion.

MAJOR DUTIES & RESPONSIBILITIES

1. Provides leadership to plan develop evaluate coordinate and implement proactive programming in order to ensure effective student development.
2. Researches develops and reviews programming and opportunities to align programming with Open Learnings strategic plan in alignment with TRUs mission vision and values as well as departmental goals.
3. Manages and monitors a comprehensive database for reporting of students of concern including collecting and reviewing information to coordinate and develop individual cases and referrals.
4. Works with omnichannel software to support student inquiries and needs.
5. Consults and debriefs with faculty staff and administration working closely with all relevant departments within Open Learning and across TRU; communicates referrals and actions to provide support for students.
6. Coaches advises and supports students on appropriate study strategies and available resources and policies; connects with students via email text online and paper.
7. Develops information tools and resources for a diverse student population.
8. Educates and promotes programming internally and externally.
9. Recommends and collaborates to develop policy and processes with respect to student success and development.
10. Designs organizes and facilitates in person and online presentations and workshops related to student development and programming.
11. Coordinates prepares and maintains documentation records and reports including related budget and expense requirements. This also includes reports on capturing OL student demographics.
12. Works with institutional academic supports to build academic engagement activities and events that promote student learning and enhance student success.
13. Monitors and manages student cases in consultation with referral responder and students; follows up on individual cases to ensure case completion.
14. Develops and emphasizes community and university partnerships through collaboration of various events and activities to support academic student engagement and success.
15. Consults with the student community and leadership and collaborates with on and offcampus supports to ensure the needs of students and best interests of the program are met.
16. Participates in relevant committee and working groups to initiate and build student academic engagement and success.
17. Maintains currency in student development.
18. Recommends projects resources or other needs of learners studying by distance

REPORTS TO
Manager Student Experience

EDUCATION:

• Bachelors degree in Arts or Education

EXPERIENCE:

• Three years experience working with students; including:
  • Experience working with educational technology tools
  • Experience working with students whom are atrisk or require additional supports
  • Experience with onetoone tutoring academic coaching and/or orientation
  • Experience working with students/clients at a distance
  • Experience with social media tools or other omnichannel communication systems
  • Experience creating student engagement resources such as newsletters orientation resources
  • Experience facilitating webinars orientations or other synchronous engagement opportunities

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Understanding of academic supports
• Ability to establish priorities organize schedule and report out in a timely manner
• Ability to collaborate problem solve and develop relationships
• Proven ability to manage and coordinate multiple tasks and tasks of others
• Demonstrated ability to work with sensitive confidential personal information
• Demonstrated ability to interpret and apply policies
• Proven ability to use judgement and to assess and coach students effectively and discreetly
• Ability to work within and assist others in navigating through complex systems
• Excellent interpersonal and communications skills
• Ability to plan develop and execute online events and various activities
• Proven ability to analyze and prepare budgets and report on financial activities
• Ability to review evaluate and report on programming and activities
• Demonstrated ability and commitment to serving diverse students

WORKING CONDITIONS

• Regular contact with students who may require additional supports in order to be successful due to challenges they are encountering
• Some off campus travel required for engagement opportunities
• General office conditions; sitting at a desk or computer for extended periods of time
• Ability to lift weights up to 10 kg