Experienced Collector

For 38 years ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities guaranty agencies private lenders credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations in ways that preserve their dignity enhances selfconfidence and empowers them with a sense of control. At ConServe we call it Fostering Financial Freedom. We take great pride in being a team of the right people doing the right thing at the right time the right way.

Why join us

Performancebased monthly bonus opportunity

Awardwinning benefits packages

Flexible schedules

Growth opportunities

Repeatedly named one of the Best Places to Work in Collections

Twotime recipient of the Better Business Bureaus Torch Award for Ethics

O*NET: 433011....02

Position Summary:

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority it is imperative that ConServe locates professional individuals who are customerfocused detailoriented and able to work in a fastpaced environment. If youre a motivated positive team player and problem solver then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate followup
• Meet daily weekly and monthly goals as set by management at ConServe
• Daily Productivity all Representatives will make between 125200 phone calls per day and work in a call center environment or remote work environment.
• Monthly Recoveries must achieve ConServes monthly targeted performance objectives for collections.
• Record Maintenance proper management & updating of system to maximize contacts
• SkipTracing to assist in locating & contacting consumers or businesses
• Adherence to ConServes Professional Practices Management System (PPMS) Code of Conduct and Compliance Program

Education Requirement:

• High School Diploma or GED
• Associates or Bachelors Degree preferred

Skills/ Requirements:

• One 1 year or more of 3rd party collection experience preferred.
• The ability to work 8 hour shifts consisting of three 3 days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two 2 evenings Noon EST 9:00 pm EST. The virtual classroom training is 5 day shifts and the virtual handson training time is currently limited to 4 day shifts and one evening.
• Willingness to work an occasional Saturday morning shift (optional)
• Fluent in conversational English and abiity to proficiently read and write English
• Strong verbal communication skills with the ability to listen persuade negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages databases and the internet.
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
• Ability to obtain and maintain State Collections Licensure
• Legally eligible to work in the United States
• No conflicts of interest with ConServe or our Clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift 8 9 or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift 8 9 or 10 hour shift)
• Ability to type on a computer for your entire work shift 8 9 or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition and that will foster the development of long term mutually beneficial relationships with our Clients our Employees our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Continental Service Group LLC. d/b/a ConServe endeavors to make www.conservearm accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact our Recruiting Department at:option 7 or by emailing: .

Qualified applicants will receive consideration for employment regardless of age race color religion national origin sex sexual orientation gender gender identity/expression genetic disposition genetic markers/carrier status disability creed veteran status military status status as a victim of domestic violence marital status familial status pregnancy childbirth and related medical conditions and disability conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace