Controls Support Engineer
Controls Support Engineer
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Job Description
Job Title
Controls Support EngineerJob Description
Job Description: Controls Project Engineer
Mission of the Position
Provide assistance with incidents changes and other requests generated in the industrial automation installations of Vanderlandes clients and additionally participate in improvements preventive maintenance and other service products.
Areas of Action and Responsibilities
Area 1: Incident Management
Provide specialized technical support for incidents and problems in the installations. Manage and follow up on incidents and problems: coordinate actions with partners and other technical support groups at Vanderlande and report to the client. Provide technical and management leadership in specific technological specialties being a reference for the team in advanced problem analysis improvement management consultancy for design training for the rest of the team as well as clients documentation of knowhow etc.
Area 2: Other Services
Perform preventive maintenance visits both onsite and remotely. Conduct training courses for clients and colleagues at the Service Desk. Participate in the development of new tools and products to improve diagnostics of installations etc. Generate value opportunities for the client as well as business opportunities for Vanderlande (process improvements performance and system availability improvements spare parts management etc. during maintenance visits or other contacts with the client. Participate in the and management of these opportunities.
Area 3: Client Management
Generate a good image of Vanderlande through management treatment and interaction with the client.
Area 4: Process Monitoring and Continuous Improvement
Position Characteristics
Academic Training:Technical Engineering or Higher Degree in Computer Science Telecommunications or similar.
Specific Training:Experience working with SQLServer/Oracle databases. Experience with IT hardware (physical and virtualized servers with VMWARE managed switches disk cabinets). Desirable experience in software development or inspection in .Net and Angular.
Years of Experience:Desirable 2 years in technical service to clients preferably in the industrial automation industry.
Competencies and Skills for the Position
- Customer orientation
- Teamwork and support/help orientation
- Analytical skills
- Problemsolving
- Stress/urgency management
- Pedagogical skills
- Selfmanagement of tasks and autonomy
What we offer
- Hybrid workplace (onboarding onsite then 2 days/week min. in the office)
- Training Plans
- Flexible compensation plan
Employment Type
Full-Time
