Service Desk Analyst I Information Technology - Towson MD
Service Desk Analyst I Information Technology - Towson MD
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What to expect.
The Service Desk Analyst I is responsible for the delivery of excellent customer support and timely resolution of service issues raised by end users across Sheppard Pratt. Service issues include but are not limited to incidents related to Microsoft Office Microsoft Windows and MacOS operating systems laptop/desktop hardware issues Virtual Private Network (VPN) access and remote / virtual desktop.
Additional responsibilities include:
- User account provisioning and deprovisioning
- Installation of workstations and applications including antivirus and antimalware
- Provide prompt and courteous customer service based on department needs
- Determine and recommend products based on company needs and IT protocol
What youll get from us.
At Sheppard Pratt you will work alongside a multidisciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paidtimeoff for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
Pay for this position is determined on a number of factors including but not limited to years and level of related experience.
What we need from you.
- Associate degree with a concentration in IT or 1 year of IT experience
WHY SHEPPARD PRATT
At Sheppard Pratt we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing lifes challenges. Join us and be a part of a mission that changes lives!
Required Experience:
IC
Employment Type
Full-Time
