Crm PM

Job Description

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. What will you make today

At Ford Motor Company we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrows transportation. As the financial engine and FinTech arm of Ford Ford Credit is at the heart of the Ford customer experience. By transforming how we enable customers to own and finance vehicles we are ultimately transforming the way people access and interact with transportation on a global scale.

Ford Credit is experiencing significant business transformation in an everchanging digital world. To create this allnew automotive financing experience we are gathering a team of worldclass strategists innovators creators and technicians and searching for a Product Manager CRM Platform.This person will help to unlock the power of our Salesforce CRM platform to enable features and capabilities that will be used across our digital products and lines of businesses to engage with our customers in even more meaningful ways. The CRM Platform PM willplay a key role in understanding our customer journeys and our business needs to lead the successful delivery ofthe Salesforce CRM platform capabilities. Ford Credit is not just evolving but upending what it means to finance vehicles and other services as an industry. The Ford Credit team helps put people behind the wheels of great Ford and Lincoln vehicles. We are reinventing the way people think about financing for millions of users. We are making our products and services incredibly easy to understand and helping to provide freedom of movement to everyone.The Product Manager will work closely with the North America Group Product Manager stakeholders as well as India Europe and North America based development teams to ensure alignment on product vision priorities and requirements. This is an excellent opportunity for a motivated individual with strong communication collaboration and decisionmaking skills to contribute to the growth and success of our organization.

What youll be doing

As the Product Manager youll be responsible for developing and growing an innovative scalable platform that serves as the foundation for internal digital product teams worldwide. You will be expected to:

• Collaborate with crossfunctional teams (business product engineering UX data engineering and AI/ML) to define prioritize and implement platform features and capabilities.
• Conduct indepth analysis of our business needs and identify the right Salesforce platform capabilities to prioritize and implement.
• Create detailed Requirement Documentsfeatures user stories metrics and acceptance criteria prioritizing them into release planning and work closely with engineering teams to ensure technical feasibility and efficient implementation of platform features.
• Manage the product backlog aligned with the strategic product roadmap that balances shortterm wins with longterm platform goals continuously monitoring performance and iterating based on user feedback.
• Deeply understand the problems with a data driven approach to size the impact customer and business value to be provided. Able to deep dive and drive initiatives handson.
• Collaborate effectively with engineering teams to ensure technical feasibility and sound implementation of product features.
• Identify issues mitigates and plans for them early or escalates issues early enough to timely resolve them.
• Act as a proxy for the North American Group Product Manager representing their vision priorities and decisions to the development team.
• Gather prioritize and manage user stories and requirements in collaboration with the Product Manager and stakeholders.
• Write clear and concise acceptance criteria for user stories outlining the conditions that must be met for the work to be considered complete.
• Work closely with the development team to ensure a shared understanding of acceptance criteria and to facilitate successful delivery of user stories.
• Facilitate communication and collaboration between the development team and stakeholders including customers endusers and business representatives.
• Perform impact assessments on IT services and systems to determine the feasibility and implications of proposed changes or enhancements.
• Work closely with the NA Group Product Manager to refine and groom the backlog ensuring it is ready for prioritization Program Increment (PI) Sprint planning and .
• Participate in sprint planning meetings to discuss and commit to sprint goals and user stories.
• Collaborate with the development team during sprint review meetings to provide feedback on completed work and ensure it meets acceptance criteria.
• Make informed decisions on behalf of the NA Group Product Manager when necessary escalating any significant issues or decisions that require the NA Group Product Managers input.
• Actively seek feedback and identify areas for improvement in product development processes and practices.
• Collaborate with technical teams to assess the impact of proposed changes on existing IT infrastructure systems and services.

What were looking for

• (For internal posting): Understanding of Ford Credits consumer commercial and wholesale businesses.
• Master of Business Administration degree preferred. Bachelors degree in Computer Science Engineering Business or related field.
• Strong understanding of Agile principles and methodologies.
• Excellent communication collaboration and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fastpaced environment.
• Strong analytical and problemsolving skills.
• Experience working with crossfunctional teams and stakeholders.
• Knowledge of project management tools such as Jira Trello or Asana.
• Previous experience working with Salesforce CRM platform preferred but not mandatory.
• Technical fluency with knowledge of APIs AI/ML cloud services (preferably GCP) Customer Data Platforms (CDP) analytics and experimentation methodologies event driven architecture preferred.
• Experience working on global teams and in a matrixed team structure across product and multiple engineering areas.
• Comfortable working in a fastpaced fluid environment where priorities shift regularly.
• Ability to break down complex tasks or requirements into simpler more manageable tasks identifying clear pros cons issues obstacles and dependencies.
• Fosters an environment of constant delivery and ownership in their areas. Able to help get things shipped and team members prioritize work in their key focus areas.
• Ability to deliver highimpact outcomes make tradeoffs and understand the importance of different workstreams and thus effectively prioritize to deliver maximum business impact.
• Experience with feature delivery and tradeoffs of a product
• Experience with owning/driving roadmap strategy and definition
• Experience with endtoend product delivery
• Prior experience in customer related services or receivables
• Ability to support multiple product squads

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!