Role Overview of Junior Technician
The main role is to work part of the support team to provide onsite AV technical support for a client based in Stirling Scotland. You will provide a high level of customer service skills to the client to help support them with their AV requirements and technologies.
Key Responsibilities
Day to day support of the AV / VC facilities including sound reinforcement projection lighting web streaming video conferencing maintenance & repairs
Support the team with daytoday meeting support including testing meeting room systems prior to clients arrival
Prepare equipment for events and meetings as required
Provide support on an individual basis to users at all levels of seniority
Assist with high level audio/visual quality of presentations optimisation of content aspect ratios/resolutions and file formats to suit space
Attend and remain on station for important events where required
Offer support and assistance to clients via phone and in person
Assist and support the client in the use of fixed and portable audiovisual equipment
Maintain total confidentiality relating to information received for presentations and broadcasts etc.
Desirable Skills
Good technical knowledge of technologies
Willing to undertake training and examinations to improve their technical knowledge
Additional Skills
Should have a good standard of computer literacy and ideally will have an understanding of PowerPoint to an intermediate level
To be well organised and flexible and to be able to approach different tasks during the working day
Willing to work with other members of the onsite team and take instruction from them
Ability to deal with difficult situations
Always present a positive image to the customer
The ability to work with a positive attitude
Ability to work under pressure
A flexible approach to the working day
An excellent communicator confident in dealing with people at all levels
Required Experience:
IC