Systems Analyst Data Services
Systems Analyst Data Services
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industryleading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a careerbuilding company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
We are looking for analytical candidates with solid technical aptitude to join our bright diligent and dynamic team. As the Data Services Systems Analyst you will carry out the technical implementation of all Data Services Import requests in addition to supporting the daily processes and business operations of our fastpaced organization. The Data Services Systems Analyst will focus on the backend operations and escalation of all customerfacing systems related issues within Data Services to ensure proper facilitation and completion of Import case queue of Client historical archives being ingested into Global Relays archives. You will play a critical role in proposing solutions testing new features and contributing to the development of internal products.
The Data Services team provides audit eDiscovery and data migration support to our global customer base. The team is a specialized professional services department that delivers service and industry expertise on audit legal eDiscovery and data management related inquiries.
Are you up for the challenge
Your responsibilities:
- Review validate approve and complete Data Service requests according to departmental SLAs
- Act as a customer liaison to Development and Operation teams escalating bugs system failures and data issues as necessary
- Provide accurate completion timelines and project milestone estimates and deliver accordingly
- Provide archive information and support to customerfacing teams across the business
- Demonstrate problemsolving and resourcefulness that deliver results for the customer
- Communicate (verbal & written) technical explanations effectively to a nontechnical audience
- Actively guide and provide support to the Data Services team when they call for help
- Maintain and adhere to information security standards and protocols as directed by Global Relays Information Security Policies
- Understands importance of quality control information integrity completeness and accuracy of data
Technical
- Run/write PosgresQL (or SQL similar) queries for custom reporting and troubleshooting purposes
- Build scripts/macros to automate or increase efficiency for data processing
- Perform A9 archive changes (legal holds flagging rules etc.
- Investigate and troubleshoot product system and data errors
- Participate in internal product testing and QA as needed
Administrative
- Maintain detailed case documentation and perform customer request tracking
- Perform case management using a ticketing system including: creation action and closure of assigned import tickets
- Generate processing logs and summary reports for customer review and verification
- Research and document internal processes and industry knowledge on an ad hoc basis
- Contribute to the maintenance of workstations and Windows servers
Management Support:
- Provide the Data Services Team Leads with recommendations for policy and procedural improvements
- Assist with crosscompany issues and troubleshooting
- Support Management with completion of ahhoc tasks and projects
Case Management:
- Archive 9 Data Export Queue Management
- Archive 9 Archive Query Requests
- Archive 9 Legal Hold and Flagging Requests
- Archive 9/Archive 10 Data Import and Migration Requests
Project Management:
- Complete data investigation and project coordination in collaboration with Data Services Specialist as needed
- Liaise with internal teams and stakeholders on operational issues
- Provide basic Project Management in support of larger/more complex requests
Leadership Coaching & Mentoring:
- Train and mentor new hires; review and shadow new hires work to ensure quality
About you:
- Postsecondary education or relevant work experience
- 13 years in a technical support role or equivalent work experience
- Strong written and verbal communication in English
- Experience in Microsoft Office specifically Excel and Outlook
- Technical/desktop troubleshooting skills and computer proficiency
- Logical methodical and predictable in their work
- Selfstarter with the ability to work independently under minimal supervision
- Exceptional organizational and problemsolving skills with proven accuracy and attention to detail
- Ability to meet strict deadlines while balancing multiple tasks or projects
- Demonstrates technical aptitude and an appetite for continuous learning
Working conditions:
- Prepared to work evening / weekend shifts on occasion for scheduled activities or to meet project deadlines.
- Prepared to work statutory holidays as needed
- Repetitive work required
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees worklife rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.
For Vancouverbased employees we provide a subsidized meal program courtesy of our talented inhouse culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equalopportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit www.globalrelay.
Required Experience:
IC
Employment Type
Full Time
