Front Desk RepresentativeMedical Receptionist
Front Desk RepresentativeMedical Receptionist
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Job Description
What were looking for:
As a Certified Community Behavioral Health Clinic CNS Healthcares mission is to serve the people of our communities.Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support coworkers teammates and the people we serve as needed throughout the course of the day. The Front Desk Representative plays a key role in representing the agency often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.
Compensation Range:
The starting pay for this position is $14.88 $17.50 hourly rate and is based on nondiscriminatory factors such as skills and experience.
Whats in it for you:
As a member of our team you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. Weve shared some highlights below but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employerpaid benefits including dental vision life and shortterm disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility including Public Service Loan Forgiveness (PSLF) HRSA and more
Interested in learning more about this role
Please see below for a summary of job responsibilities and qualifications!
- Greet and checkin persons served including verifying and updating necessary information in the electronic health record and collecting copays as needed
- Checkout individuals served including scheduling appointments
- Collect and document insurance information
- Assist with coordinating transportation and other services for persons served
- Maintain the reception area and lobby in a neat orderly and welcoming manner
- Review and update information in electronic health record system as needed
- Reference and maintain uptodate relevant agency resources including but not limited to calendars office schedules program directories and team rosters
- Provide coverage and support of other Customer Care Team functions and locations as needed
- Maintain compliance with quality care initiatives including Meaningful Use (MU) Medicare Merit Based Incentive Payment System (MIPS) Commission on Accreditation of Rehabilitation Facilities (CARF) and Certified Community Behavioral Health Clinic (CCBHC) requirements.
- Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served guests and staff.
- Assume responsibility for professional growth by current reading and attendance at educational programs.
- Maintain knowledge and compliance with established policies and procedures corporate compliance program code of ethics applicable federal state and local laws and regulations HIPAA standards and other regulatory programs.
- Perform other related duties as assigned.
Qualifications:
- High School Diploma or General Education Diploma (GED)
- Prior experience working with the public providing customer service
- Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
- Proficiency in word processing data entry and telephone skills
- Ability to be forward thinking and take initiative to accomplish goals and objectives
- Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
- Ability to work collaboratively and build positive working relationships
- Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race ethnicity national origin gender religion age marital status sexual orientation gender identity or disability
- Valid and unrestricted Drivers License
- Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements
Preferred
- Experience working in an administrative role or office setting preferably a medical office setting
- Experience working with individuals with behavioral health and substance use disorders
- Experience with Microsoft Office products
- Experience with electronic health records (EHRs)
- Bilingual
About CNS Healthcare:
CNS Healthcare (CNS) is a nonprofit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually.
- CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patientcentered approach to identify support and promote the overall health of children adolescents adults and older adults.
- Visit our website to learn more about our mission vision and values!
COVID19 Vaccination Requirement: CNS Healthcare complies with federal state and local laws in regard to COVID19 vaccination. Candidates will be required to provide proof of being fully vaccinated against COVID19 upon commencing employment. Reasonable accommodations will be considered on a casebycase basis for medical or religious exemptions to these requirements in accordance with applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
