Voice Communications Engineer
Voice Communications Engineer
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Job Description
Job no: 504658
Work type: Contract Full Time
Location: Sydney
Categories: IT/Technology
- Ultimo Sydney location
- 8month full time contract position pro rata annual salary
About the ABC
The ABC is the nations most trusted and independent source of Australian conversations culture and stories. With over 4000 employees from diverse backgrounds across over 50 locations around Australia and overseas we are proud to create curate and deliver highquality content that informs educates and entertains Australian communities.
About the Role
In this role you will be responsible for maintaining the ABCs PABX voice network and related services; and providing clients with second level voice network support to meet organisational service levels.
You will also:
- Under the direction of the Senior Voice Analyst and Manager Network Platforms provide PABXbased telephony services. This includes:
- Fault resolution.
- Request fulfillment.
- System programming related to network changes.
- Installation/configuration of voice equipmentincluding handsets.
- Collaborating with external vendors for fault escalation and remediation.
- Maintain professional voice network documentation including but not limited to schematics and databases.
- Manage telephony assets including creating new assets and decommissioning.
- Assist as directed with the transition of the ABC voice communication systems from legacy PABX to modern unified communications.
- Actively promote the ABC values and apply all relevant workplace policies and guidelines.
About you
- Demonstrated skills and experience in telecommunications and voice communications MDF jumpering (Krone and Seimon) and phone handset configuration.
- Demonstrated understanding of NEC PABX systems and configuration and troubleshooting to test and repair inhouse telecommunications circuits and equipment.
- Demonstrated understanding of Telstra and Telco Voice services including SIP Microsoft Teams as a Telephony platform and Knowledge of IP is desirable.
- Excellent verbal and written communication and interpersonal skills with the ability to collaborate effectively with others and build rapport with a variety of customers including managing their expectations.
- Organisational skills with the ability prioritise work andmanage multiple and competing demands.
- Analytical and problemsolving skills with the ability to resolve technical problems.
Position Description:VOICE COMMUNICATIONS ENGINEER.pdf
About ABC Product & Technology:
The Product & Technology (P&T) division is responsible for delivering the technology and services that enable the ABC to fulfil its creative strategic and business goals. The scope of activities and responsibilities of the P&T division range from keeping ABC programs and services onair and online to delivering on key projects as well as assisting in setting the technology strategy and architecture for the ABC.
More Info:
In line with our focus ondiversity applications are strongly encouraged from Indigenous Australians people from a range of cultural and linguistic backgrounds people with disability and LGBTIQA individuals. The ABC also aims to achieve a genderbalanced workforce.
If you want to know more or see a position description please contact Greg Matthews Manager Network Platforms on
To request recruitment and selection information in alternate formats request adjustments or if you have accessibility requirements please contact
For more information on working at the ABCvisit abc/careers
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
Employment Type
Full-Time
