- Understands application of the principles in the defined tasks related to order to cash process.
- Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
- Collections & Cash Application
- Voice calling
- Dispute Management
- Customers account
- Cash Application
- Account reconciliation
- Dr and Cr clarity
- Basic accounting knowledge
- SAP knowledge Required
- Customer Orientation
- Ability to understand client expectations and requirements
- Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
- Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability.
- Has complete clarity about expectations from self measurable of the same and own role; delivers upon these
- Collaboration & Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo.
- Resolves conflicts at his / her level; escalates if required.
- Displays good collaborative spirit
- Does not resist change management
- Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.
- Analytical Thinking & Problem Solving
- Identifies anomalies errors and aberrations in output
- Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
- Proposes and supports implementation of process improvements
- Communication skills
- Participates actively in team meetings; articulates thoughts clearly
- Listens with attention and builds own understanding
- Demonstrates requisite verbal and written communication skills
Qualifications :
B/Mcom/MBA (Finance)
Additional Information :
US Shift Job location Pune (Viman Nagar) WFO only
Remote Work :
No
Employment Type :
Fulltime