Customer Experience Graduate
Customer Experience Graduate
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Job Description
We are seeking a dynamic and detailoriented individual to join our team as a Customer Experience Graduate. In this role you will work closely with the CX Manager with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking analysing and identifying key trends in customer feedback across various touchpoints.
Your main duties will include maintaining a central overview of all improvement actions ensuring stakeholders are kept informed of progress and actively participating in multiple monthly CX Clinics with customerfacing departments. You will collaborate with internal departments to enhance Customer Journeys identifying and eliminating pain points to improve overall satisfaction.
Additionally you will play a crucial role in facilitating the Customer Journey Mapping Workshops.
Qualifications :
- Be passionate about Customer Experience.
- Be confident in presenting.
- Be proactive and results driven.
- Have strong communication organisational and project management skills.
- Have a data analytical & problemsolving mindset.
- Have excellent attention to detail.
- Have ability to work well independently and as part of a team.
- Have investigative skills which can be applied to finding out about the latest and most liked Customer Experiences and what systems enable them.
- Have good overall standards of literacy and numeracy.
- Be IT literate and proficient in MS Excel.
Additional Information :
Deadline for Applications: 22 April 2025 please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible
Expected Start Date: 01 May 2025
Working Hours: 39 hours a week; Mon Thurs 08.00 17.00 and Fri 08.00 16.00 with a 1 hour unpaid lunchbreak
Working with us comes with the following benefits:
- Hybrid working options available
- 25 days annual leave per year plus bank holidays
- Eligibility for our Company Performance Bonus (up to 2000 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts healthcare plans group income protection and death in service benefits
- Discounts on products from across the Bosch Group
- Subsidised onsite caf and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions free of charge employee assistance programme and after 2 years service you gain eligibility for funding up to 150 per annum to support your personal wellbeing
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Access to selfservice training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
