Help DeskSupport Technician I
Help DeskSupport Technician I
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Job Description
Aeroflow Health Help Desk Technician I
Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers our community and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career or a stable ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Within Aeroflow the IT Operations team is currently recruiting for an IT professional to join our help desk team. We currently support approximately 1000 employees at 3 physical sites in beautiful Asheville NC as well as several remote offices and workfromhome employees. Work will be performed primarily at
our company headquarters located at 3165 Sweeten Creek Rd. Asheville. Assigned hours are flexible between the hours of 7:00 am 5:30 pm MondayFriday with some after hours and weekend project work as needed.
The Help Desk/Support Technician I position is responsible for being the first point of service for answering commenting and replying to open incidents in the help desk. The Help Desk/Support Technician I must have the ability to identify and organize tickets according to priority provide service to those tickets in a
timely manner and/or escalate tickets to the appropriate IT personnel.
Physical Job Requirements
Listed below are the physical or mental requirements necessary in the jobs performance. Reasonable
accommodation may be made to enable individuals with disabilities to perform essential job functions.
Prolonged periods of computer desk work.
Dexterity of hands and fingers to operate a computer keyboard and other computer components.
May require lifting/carrying items up to thirty pounds.
Your Primary Responsibilities
1. Provides telephone inperson and online support to end users.
2. Installs hardware and peripheral components
3. Loads appropriate software packages such as operating systems network components and office
applications.
4. Troubleshoots minor equipment malfunctions and corrects and/or replace as needed
5. Complete various PC builds in a timely manner
6. Assist IT personnel with fieldwork
7. Provides support with OnCall rotation
8. Performs other duties as assigned
Required Qualifications:
High School diploma preferably Associates degree or equivalent from twoyear College or
technical school; or one year or more related experience and/or training; or equivalent
combination of education or experience.
Microsoft Windows 10/11 system experience.
Must complete A within the first 180 days on the job
Strong aptitude in OS repairs spyware removal and virus removal hardware troubleshooting
and upgrades.
Methodology to run computer systems and troubleshoot minor computer equipment malfunctions.
Strong customer service skills
Strong interpersonal skills and ease with both telephone and inperson contacts.
Strong communication skills specific to the audience.
Ability to absorb and retain information quickly.
Ability to work independently and effectively with strong attention to detail.
Strong organizational and time management skills including ability to handle multiple tasks
simultaneously.
Ability to effectively prioritize and execute tasks in a high paced environment.
Ability to work in a teamoriented collaborative environment.
Analytical and problemsolving abilities.
What Aeroflow Offers
Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life
Insurance 401K with Company Match 12 weeks of parental leave for birthing parent/ 4 weeks leave for
nonbirthing parent(s) Additional Parental benefits to include fertility stipends free diapers breast pump
Paid Holidays PTO Accrual from day one Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has
been recognized both locally and nationally for the following achievements:
Family Forward Certified
Great Place To Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If youve been looking for an opportunity that will allow you to make an impact and an
organization with unlimited growth potential we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the
workplace. We prohibit discrimination and harassment of any kind based on race color sex religion
sexual orientation national origin disability genetic information pregnancy or any other protected
characteristic as outlined by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
