Field Service Support Engineer 2 - Weekend Shift
Field Service Support Engineer 2 - Weekend Shift
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position
A Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install support troubleshoot repair and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electromechanical systems specialized training as well as excellent customer service and communication skills.
Essential Job Duties
- Perform all types of scheduled maintenance activities for an assigned territory including but not limited to; system inspections preventive maintenance software updates system recalls field actions and upgrades
- Troubleshoot diagnose and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
- Coordinate and perform system and hardware delivery and installation
- Competent in knowledge and implementation of O.R. protocol and HIPAA standards
- Complete all administrative duties including but not limited to; Spare parts inventory Field Activity Reports Return Material Authorizations Expense Reports etc. within the prescribed timeframes
- Maintain all Intuitive provided items to include; issued tooling calibrated tool sets employee vehicle laptops iPads and any other company owned or issued assets
- Support Intuitive teams as required to facilitate company goals; e.g. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer assist Sales teams with trade show support as required assist Genesis teams with sterile reprocessing training as required provide hospital contacts to other Intuitive teams as required etc.
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
- Complete all required training items to include but not limited to; equipment training for all Intuitive products you may need to support Intuitive Surgical University classes as required and professional development courses as required by management
- Maintain all aspects of a temporarily assigned territory or region to include but not limited to; responding to customer needs establishing a rapport with assigned customer base and supporting customer training and events as required
*This position may be hired at a lower or higher profile
Qualifications :
Required Skills and Experience
- Conduct training sessions at ISI training centers and hospitals
- Understand and comply with all department and company policies
- Provide management with a quarterly territory review and assessment
- Complete all administrative tasks in the required time frame
- Ad hoc tasks assigned by management
- Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character capacity energy experience)
Working Conditions
- Ability to Travel 80 within the travel and expense policy (local regional and national travel)
- Reside within 30 miles of an airport and within a designated city in your assigned region
- Willing to work a flex shift second shift or other as required by territory and management
- Clean driving record
- Able to lift 75 lbs and move wheeled objects up to 1200 lbs
Preferred Skills and Experience
- 13 years of Field Service Experience preferred
- Associates degree in related field or equivalent training/experience preferred
- Proven track record of troubleshooting electromechanical systems preferred
- Good written and oral communication skills
- General computer skills
- Excellent administrative and record keeping skills
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
