Consultant Client Success
Consultant Client Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Consultant Client Success is an individual contributor responsible for owning the holistic post sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption.
This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.
This role serves as a functional specialist located in Bogota and reporting to the director of the team.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least
2 years of work experience with an Advanced degree (e.g. Masters MBA JD
MD) or 0 years of work experience with a PhD
Preferred Qualifications
Analytical skills to prepare and summarize data into business solutions and
provide sound analysis
Able to communicate complex technical terms and/or processes in business
language tailored to client
Self starter able to achieve results as part of an effective team (across
countries and time zones)
Able to effectively prioritize and multitask under deadlines
Experience using standard Microsoft Office tools (e.g. Excel PowerPoint
Word)
Experience representing technical and/or business issues and solutions to
influence audiences at multiple levels of an organization
Knowledge of the payment industry (i.e. trends threats competitors regulatory
environments)
Certifications or qualifications in Client/Customer Success project
management or related areas of practice and expertise.
Basic to intermediate proficiency in the following skills:
Building client relationships Build credibility and create trustbased relations
partner with clients to build their business
Becoming customer centric Listen to and prioritize customer needs to drive
value realization and build trusted partnerships
Success planning Build measurable actions plans to help clients achieve their
business goals and realize value from their products/solutions
Client engagement Communicate clearly and effectively with clients
Proactiveness Think ahead and take action
Critical thinking Take ownership over problems and find creative solutions to
complex problems
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
