Sr SW Test Engineer

Global Client Support Services works with issuers acquirers processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes daytoday operations and product support back office support and customer performance reporting.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong and analytical abilities. This role works independently and receives minimal guidance only in the most complex situations.  The role will analyze and troubleshoot user requirements procedures and problems to automate or improve existing systems under broadly defined practices and procedures including working with developers in analyzing and developing process improvements for system administration/environmental build function.

The Issuer Processing Client Test team is part of Visas Global Client Services group. We deliver quality services and solutions using bestinclass processes methodologies and technology with our worldwide workforce. We are an integral part of revenuegenerating areas within the company.  This team is dedicated to its customers and to building on past achievements. We are committed to leveraging innovative technology to enhance quality and to accelerate timetomarket. Visa has one of the most visible and most used comprehensive payment systems in the world.

Position Summary

The Senior Software Test Engineer of the Global Client Testing (GCT) team reports into Visas Global Client Services group.

The Global Client Testing (GCT) team is responsible for ensuring compliance of clients transaction processing software/hardware to VISAs technical requirements. Before activation of a Visa project or service the GCT team carry out tests with clients to ensure the integrity of transaction processing through VisaNet and DPS.

The successful candidate will be responsible for developing and executing tests validations and certifications of transaction processing for the Global Client Testing (GCT) organization. He/she will perform Functional and Regression testing for Test Transaction Processing Environments and simulators. The candidate will need detailed analytical skills and a good understanding of the test methodologies to be able to interface directly and take decisions with staff members of GCT Product Management Project Management Client Implementations and Development. 

Essential Functions

• Responsible for testing validating certifying documentation and support of systems application and solutions.
• Supports client testing tasks across key systems (VIP and/or BASE II/VSS and/or DPS) ensuring errorfree implementations.
• Supports Chip testing on cards and terminals.
• Supports business suite of applications and tools Test Transaction Processing Environments and simulators.
• Prioritize testing tasks and other workload in order to meet agreed timeframes.
• Reviews all plans to ensure testing is being executed in an efficient manner.
• Respond to technical queries received from clients and internal departments.
• Follow documented procedures and processes resolving discrepancies found and suggesting improvements.
• Proactively identifies and addresses issues with support from management and proposes design/technical solutions.
• Develops test plans designs and test cases as appropriate. Identify test dependencies environment and data requirements.
• Interact effectively will all levels of Visa management and staff. This position will involve frequent interaction and communication with key Visa stakeholders including merchants and vendors.
• Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues based across various Visa regions providing cover during periods of absence.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

Professional
Bachelors Degree in Computer Science Computer Engineering Management Information Systems or Technologyrelated field.
Minimum of 5 years handson Quality Assurance experience.
Manual and Automated Testing experience.
Have specialized skills (core systems interchange chip for example) that allow candidate to provide effective consultative support to clients on projects.
A demonstrated ability to work in a highpressure environment with minimal errors.
Demonstrated good analytical skills.
EFT industry and direct Visa experience is a plus.
Amenable to work in different shifts mid and GY

Technical
Familiar with ISO 8583 messages and flow.
Knowledge in Chip payment solutions (EMV).
Knowledge in eCommerce transaction processing 3DS Visa Secure
Experience in IBM/MVS Tandem.
Familiar with VTSVIP Edit Package.
Understanding of Visas Operating Regulations a plus.
VBA/JavaScript programming capability.

Business
Fluent in written and spoken English & Spanish.
Proficient in performing causal analysis to identify changes to improve processing performance and/or client profitability.
Proficient in managing and presenting ideas and data using desktop tools such as MS Word Excel Visio and PowerPoint.
Demonstrates professional written and verbal communication skills.
Accepts input and guidance.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 87200.00 to 123400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime