Digital Administration Support Specialist
Digital Administration Support Specialist
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Job Description
About CleanHarbors
Everywhere industry meets environment Clean Harbors is onsite providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 23000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cuttingedge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.
Title: Digital Administration Support Specialist
Experience: 7 to 9 Years
Location: Bengaluru
Working Hours: 3:00 pm 12:00 am IST
Role Brief
We are looking for a detailoriented Digital Administration Support Specialist to manage digital platforms support user onboarding troubleshoot technical issues and ensure system efficiency. This role will work closely with IT Operations Sales and Marketing teams to optimize platform performance and enhance user experience. The ideal candidate will have strong technical skills a problemsolving mindset and the ability to collaborate across teams to improve digital processes.
Job Description
- Manage digital platforms including setup configuration maintenance and troubleshooting.
- Provide Level 1 support for user issues and systemrelated queries.
- Onboard new users provide training and track platform adoption.
- Support order processing and management ensuring smooth transactions.
- Assist in rolling out new digital tools training users and gathering feedback.
- Manage user accounts ensuring proper access control and security compliance.
- Work with Operations to streamline workflows and improve system efficiency.
- Support order tracking fulfilment and issue resolution to enhance operational performance.
- Monitor system functionality escalate technical issues and coordinate with IT for resolutions.
- Ensure smooth communication between Operations IT and Customer Support for problemsolving.
- Assist in process improvements and contribute to system enhancements.
- Support digital initiatives including implementation training and User Acceptance Testing (UAT).
Responsibilities
Collaboration and Communication
- Work with crossfunctional teams to align digital processes with business goals.
- Coordinate with IT and Operations to improve platform efficiency and address technical issues.
- Communicate technical updates to nontechnical stakeholders effectively.
- Assist Sales and Marketing teams with platform demonstrations and user engagement strategies.
Other Requirements
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
- Experience managing digital platforms CRM or order management systems.
- Strong problemsolving and troubleshooting skills.
- Ability to adapt to a fastpaced environment and work across multiple teams.
Good to Know
- Experience with ticketing systems or technical support platforms.
- Familiarity with customer portals and order management workflows.
- Knowledge of basic IT troubleshooting and system optimization.
Technical Expertise
- Experience in digital administration user management and platform maintenance.
- Strong understanding of operational workflows and system processes.
Professional Experience
- 7 to 9 years of experience in a digital support or technical administration role.
- Handson experience in troubleshooting and improving digital workflows.
Behavioural Competencies
- Excellent communication and stakeholder management.
- Ownership mindset with a proactive approach to problemsolving.
Interpersonal Expertise
- Ability to handle confidential information with discretion.
- Flexibility to adapt to evolving business and technology needs.
- Proactive in raising risks and following up on project delivery.
Qualifications
- Bachelors degree in a relevant field (preferred).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
