Customer Service Field Representative
Customer Service Field Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Customer Service Field Representative
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Foreman
SCHEDULE: MondayFriday 8:00am5:00pm
(some flexibility with hours)
Position Summary:
The Customer Service Feld Representative is responsible for responding to customer calls complaints and emergency events investigating and resolving issues related to water service meter readings and billing inquiries. This position supports regulatory compliance efforts through meter changeouts leak detection service line inspections and delinquency program management. The role requires continuous communication with customers contractors and internal teams as well as availability to work in all weather conditions and emergency events. Additionally this position assists in the regulatory compliance and efficient operations of the District.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Customer Service & Field Operations
- Respond to customer inquiries related to billing service requests and water issues.
- Perform movein/moveout water activations and deactivations including for the NKWD and SD1 delinquency programs.
- Investigate and resolve customer complaints including minor repairs as needed.
- Conduct service line inspections billing inspections and leak detection.
- Execute vacant consumption shutoffs and address continuous consumption concerns.
- Perform pressure checks meter readings and system maintenance.
- Wire and program transmitters to ensure accurate meter data collection.
Technical & Maintenance Responsibilities
- Change out meters transmitters regulators angle valves and yoke bars as required.
- Locate and mark water service lines for field operations.
- Perform digups and replacements for lids rings curb stops and crocks.
- Assist in traffic control sidewalk digups and winter freezeup prevention (salting sidewalks and roads).
- Conduct fire hydrant and customer service flushing to maintain water quality.
- Perform water quality testing and report findings as needed.
- Maintain trucks tools and equipment inventory to ensure readiness.
Regulatory Compliance & Safety
- Ensure adherence to NKWD SD1 and PSC regulations.
- Maintain compliance with safety protocols and report incidents as necessary.
- Support regulatory programs such as the meter changeout program and customer service line inspections.
- Maintain AMI system proficiency for accurate data collection and service efficiency.
Administrative & Reporting Duties
- Track service orders and complete daily logs for work documentation.
- Record data and update work orders in the system for accurate tracking and reporting.
- Communicate with billing and customer service teams to resolve discrepancies.
- Participate in oncall rotations and holiday coverage as needed.
Required Education and Experience:
- High School Diploma or GED required.
- Minimum of 1 year experience in a customer service field service or water distribution role (training provided).
Licensing/Certifications:
- Valid Drivers License
Additional Skills:
- Technical Skills: Ability to use Microsoft Office AMI systems and meter reading technology.
- ProblemSolving: Strong troubleshooting skills for leak detection billing discrepancies and service issues.
- Customer Service: Ability to explain servicerelated issues professionally.
- Regulatory Knowledge: Familiarity with PSC tariffs NKWD & SD1 regulations (preferred).
Work Environment and Physical Demands:
This job requires climbing balancing stooping kneeling crouching crawling pushing reaching standing sitting lifting talking hearing and repetitive motions. Heavy Work: exerting up to 50 pounds. Environmental conditions: subject to extreme heat cold humidity wetness noise and vibration. Works with equipment such as computers copy machine fax and phones. Frequently required to sit stand walk and reach for objects. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. There is no regular travel expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Featured Benefits:
Paid Time Off Paid Sick Time 10 Paid Holidays (includes birthday) Medical Insurance
Dental Insurance Vision Insurance Pension program through Kentucky Public Pension
Authority Short and LongTerm Disability Basic Life and AD&D Insurance Employee Assistance
Program Wellness Program Flexible Work Schedule Hybrid Work Options (some positions)
Tuition Reimbursement
The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race religion national origin age sexual orientation or disability.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
