Consumer Care Coordinator
Consumer Care Coordinator
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Job Description
Pay Rate: $2225 per hour
- Daily pay: Access your earned wages the same day you work!
- Medical Dental Vision
- 401K with 4 match
- Paid Vacation
- Paid Sick Time
- Promotion Opportunities
- Company Discounts
- Paid Trainings
- First Time Home Buyer Program Assistance
Responsibilities:
- Know and understand the vision values and goals of Desire Home Care
- Serve as the primary point of contact for clients their families and caregivers ensuring their ongoing satisfaction with our services
- Schedule and coordinate service schedules between clients and caregivers by working on utilization daily
- Conduct follow up communicationwith clients and caregivers regarding client care plans or service inquires
- Maintain accurate and uptodate records of client & caregiver information schedules and services in the agencys EMR system
- Work closely with our team of caregiversto ensure the delivery of highquality care by monitoring their work performance and addressing areas of growth opportunities
- Respond promptly and effectively to all client & caregiver questions concerns and complaints
- Collaborate with agency referral sources as needed
- Convey outbound messages with a focus on professionalism emphasizing thoughtful word choice grammatical accuracy and a tone that reflects emotional intelligence
- Proactively identify and address potential issues before they arise per company policies
- Assist with various administrative and clerical tasks to support the overall operation of the agency
- Demonstrate proficiency in learning agency policies and procedures to ensure compliance and effective monitoring
- Foster dialogue with supervisor(s) by sharing ideas or posing questions aimed at improving services
Requirements:
- High school diploma or equivalent required; associates or bachelors degree in social services and/or healthcarerelated field preferred
- Minimum of 2 years of experience in a case management and/or schedulerrole preferably in a homecare setting
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively in a fastpaced environment
- Proficient in typing Microsoft Office and electronic medical records systems
- Valid drivers license and reliable transportation
- Business casual attire
- NegativeTBtestwithin30daysofhire
- CPR&FirstAidcertificatewithin30daysofhire
- Bilingual (English/Spanish)
Work Schedule:
- MondayFriday 8:30A5:30P
- Occasionallyweekends as needed for company events
EEOC Statement:
Desire Home Care Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs job requirements and individual qualifications without regard to race color religion gender gender identity sexual orientation national origin genetics age disability or veteran status. We are committed to providing a work environment free of discrimination and harassment and promoting a culture of diversity and inclusion.
Required Experience:
IC
Employment Type
Full-Time
