Assistant Site Manager - 4422

BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Assisting the Program Manager set up site for tax preparation services.
• Oversee the daytoday adherence to site procedures by tax preparers admin staff intake and volunteers.
• Participate in the training process for VITA site staff and ensure that the staff is trained and certified to prepare tax returns.
• Maintain a working relationship with the local Internal Revenue Service (IRS) office.
• Daily transmission of tax returns to IRS and New York State.
• Corrections of rejected tax returns.
• Monitoring tax preparer for errors and adherence to tax laws regulations & site procedures and that staff members are only preparing returns at their certification level.
• Ensure the privacy and confidentiality of the tax returns prepared at the VITA site as described in Publication 4299 Privacy and Confidentiality and that these requirements are adhered to by the staff as well as the quality of the returns and ensure that quality reviews are performed.
• Ensure that the site is adequately staffed
• Maintain a record of volunteer agreements for all certified and noncertified staff.
• Ensure each member of the staff has a copy of Publications 17 and 4012 at the workstation.
• Ensure that copies of Quality Alerts are distributed to each staff member to review.
• DaytoDay oversight of operations of sites in the tax season.
• Wrap up and closing of tax sites post deadline.
• Corrections of all outstanding returns and customer service on all outstanding
• Perform additional duties as assigned by site manager directors etc.

QUALIFICATIONS

• Bachelors degree preferred
• Minimum 1 2 years experience in site management experience
• IRS Volunteer Agreement
• IRS Site Coordinator Certification
• IRS Advanced Certification
• Proficiency in Microsoft Office suite and other standard business technology is required.
• Excellent communication and organizational skills

• Strong interpersonal and problemsolving abilities
• Highly responsible & reliable
• Punctuality and overall consistent excellent attendance are a must.
• Ability to work well under pressure in a fastpaced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Adhere to Quality Site Requirements and Volunteers Standards of Conduct at all times
• Make certain to follow all quality site requirements
• Maintain proper care of all loaned equipment (computers (laptops) printers Mifi etc.
• Strong Customer Service Focus
• Bilingual Spanish is a plus. Please indicate fluency in languages in your cover letter and/or resume

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact.