Primary Responsibilities
- Assists in the implementation of the Security Mission i.e. to protect our people locations equipment funds trademark in partnership with business and support functions throughout the company.
- Performs reviews on cases/referrals from initial receipt of enquiry to archiving; including sending the appropriate communications to SGS affiliates and coordinating data collection and/or investigation on Document Verification Due Diligence Pretravel Security Advice Requests Travel Security alert monitoring High Risk Airlines alerts Manual PNR uploads and Security Incident Reports) within the protocols set by the Global Corporate Security team
- Ensures the accuracy integrity and data security of Global Corporate Security Information (findings reports databases etc. from processing to archiving.
- Evaluates cases/referrals based on Corporate Security guidelines processes and performance standards set by the Global Corporate Security team
- Generate timely and accurate reports within the performance standards set by the Global Corporate Security team
Specific Responsibilities
- Verifies initially the correctness completeness and consistency of all relevant information received from Request Tracker (RT) system
- Performs comprehensive evaluation and/or investigation of tickets/cases
- Records accurately and timely information in RT metadata from enquiries received.
- Provides timely and effective feedbacks to the enquirers and to the SGS network in relation to enquiries concerning security support services
- Checks and reviews weekly housekeeping of tickets
- Ensures all Corporate Security databases that are managed by the Manila team are correct and upto date including reports and references.
- Escalates cases for investigation to Global Security Team immediately (including any breach of SGS Code of Integrity)
- Assists in the maintenance of Quality Management System documentation by providing feedback and suggestions on process improvements
- Complies with SGS Code of Integrity and Professional Conduct company policies goals objectives rules and regulations at all times.
- Performs duties or other tasks which may be assigned by the Management to achieve operational efficiency
Qualifications :
Profile
- University degree or equivalent professional qualification
- Experienced in Corporate Security Risk Management Travel Security Data Management an advantage
Required Skills
Experience / Technical knowledge
- At least two years experience in SGS operations preferably as Risk Analyst Data Analyst or Product Conformity Analyst or equivalent experience related to Corporate Security and Risk Management
- Good track record in handling delicate and confidential transactions
- Good background in international trade
- Very good communication and presentation skills
- Computer literate and knowledgeable in Microsoft Office Windows applications
- Strong minded Positive and results oriented
- Detailoriented
- Can easily see trends/relationships in data
- Can work on extended hours and/or work shifts whenever necessary Languages
- Fluent in oral and written English
- Knowledge in other languages (i.e. French Spanish Chinese) an advantage
Additional Information :
The candidate must possess the following skills:
Outstanding sense of organization detailoriented and meticulous
Strong analytical skills with ability in managing and processing data
Ability to produce clear and organized reports and email/correspondence
Must possess good oral and written communication skills in English.
Customer focus delivery and results oriented
Adaptable to change and works well under pressure
Team player and able to work with minimum supervision
Remote Work :
No
Employment Type :
Fulltime