Customer Service Business Analyst
Customer Service Business Analyst
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Job Description
Req ID 75547Warsaw PolandZF Automotive Systems Poland Sp. z o.o.
About The Team
The Customer Service Business Analyst plays a pivotal role within ZFs Aftermarket Customer Service Transformation. The primary purpose of this role is to develop and maintain a datadriven ecosystem that supports the optimization of the worldwide Customer Service organization within its markets. By leveraging analytical insights Customer Service Business Analyst will drive strategic decisionmaking processes to enhance efficiency and effectiveness in customer service operations while ensuring a unified and customercentric approach across all touchpoints.
What you can look forward as Customer Service Business Analyst:
- Conduct thorough analysis of customer service data and customer insights to identify opportunities for Customer service optimization.
- Collaborate with stakeholders to define requirements and develop analytical models and tools to support Customer Service optimization initiatives.
- Provide analytical support for strategic decisionmaking processes including where to invest in customer service and further how to optimize the support channel optimization.
- Develop and maintain performance metrics and dashboards to monitor the effectiveness of Customer service optimization initiatives. Create a global cost to serve visibility.
- Utilize advanced analytical techniques to extract insights from Customer service data market trends and customer behavior to inform decisionmaking processes.
Your profile as Customer Service Business Analyst:
- Masters degree in Business Administration Finance Economics or related field; advanced degree preferred.
- Proven experience in business analysis data analytics or related field preferably within the automotive or aftermarket industry.
- Strong analytical and problemsolving skills with the ability to translate data into actionable insights.
- Excellent communication and presentation skills.
- Familiarity with business intelligence and data visualization tools (e.g. Tableau Power BI).
Why you should choose ZF:
- Work in a dynamic and international environment; the ability to manage your career at ZF structures the prospect of vertical or horizontal promotion in global functions
- Implementation packagefull training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks
- Hybrid system work
- Possibility of participation in private medical care (including dental care) and life insurance
- Cafeteria system/Sport Card
- Very good working atmosphere; working in an international team interesting projects and tasks
The Customer Service Business Analyst plays a pivotal role within ZFs Aftermarket Customer Service Transformation. The primary purpose of this role is to develop and maintain a datadriven ecosystem that supports the optimization of the worldwide Customer Service organization within its markets. By leveraging analytical insights Customer Service Business Analyst will drive strategic decisionmaking processes to enhance efficiency and effectiveness in customer service operations while ensuring a unified and customercentric approach across all touchpoints.
What you can look forward as Customer Service Business Analyst:
- Conduct thorough analysis of customer service data and customer insights to identify opportunities for Customer service optimization.
- Collaborate with stakeholders to define requirements and develop analytical models and tools to support Customer Service optimization initiatives.
- Provide analytical support for strategic decisionmaking processes including where to invest in customer service and further how to optimize the support channel optimization.
- Develop and maintain performance metrics and dashboards to monitor the effectiveness of Customer service optimization initiatives. Create a global cost to serve visibility.
- Utilize advanced analytical techniques to extract insights from Customer service data market trends and customer behavior to inform decisionmaking processes.
Your profile as Customer Service Business Analyst:
- Masters degree in Business Administration Finance Economics or related field; advanced degree preferred.
- Proven experience in business analysis data analytics or related field preferably within the automotive or aftermarket industry.
- Strong analytical and problemsolving skills with the ability to translate data into actionable insights.
- Excellent communication and presentation skills.
- Familiarity with business intelligence and data visualization tools (e.g. Tableau Power BI).
Why you should choose ZF:
- Work in a dynamic and international environment; the ability to manage your career at ZF structures the prospect of vertical or horizontal promotion in global functions
- Implementation packagefull training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks
- Hybrid system work
- Possibility of participation in private medical care (including dental care) and life insurance
- Cafeteria system/Sport Card
- Very good working atmosphere; working in an international team interesting projects and tasks
Be part of our ZF team as Customer Service Business Analyst and apply now!
Contact
Miron Pamua
Required Experience:
IC
Employment Type
Full Time
