Customer Service Advisor
Customer Service Advisor
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Job Description
Position Description:
CGI Payroll Services Centre (PSC) offers allinone cloudbased solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients and their satisfaction rate is very high.
Every day our members help thousands of customers pay their employees in different industries. In this role you will contribute to the success of local businesses within a dynamic team with over 700 professionals and more than 62000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role
We are ready for you:
Never stop learning: we offer a complete ongoing and paid training on Canadian payroll;
Worklife balance: a flexible weekday schedule.
Work environment recognized as one of the best in the Canada (Great Place to Work certified);
Employee Assistance Program Health and Wellness program comprehensive insurance coverage financial assistance for your jobrelated studies;
Career development supported by a professional development plan;
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
Benefits that fit your needs: Flexible insurance plan telemedicine and more!
Your future duties and responsibilities:
This role is all about helping people and making a positive impact. You deliver the personal touch between the company and clients and act as a trusted advisor. On a typical day you will:
Provide telephone support to clients regarding the use of a payroll application and its complementary modules;
Guide clients on the current payroll legislative rules and regulations;
Ensure followup and resolution of clients cases according to service level agreements;
Participate in knowledge sharing with your teammates;
Identify and document the problems encountered to improve your training.
Required qualifications to be successful in this role:
You will use our payroll solutions to support our clientele online or by phone.
Professional or college diploma in administration accounting human resources or any other combination of relevant studies and experience;
Minimum of 2 years experience in customer service in a call center environment (asset);
Customer service oriented and shown problemsolving skills;
Excellent verbal and written communication skills in French and English;
Good knowledge of Microsoft Office tools (Word Excel PowerPoint) and of Internet navigation;
Knowledge of payroll system (Nethris application);
Ahuntsic College Comprendre les principes de la paie training or National Payroll Institute (NPI) PCP Certification (Asset).
#LILG1
Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
