Student Worker IT
Student Worker IT
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Director of Infrastructure the Student Worker will assist with the development of a new feature
on the university website This position is an excellent opportunity for students interested in
gaining handson experience in IT particularly in chatbot development database management and customer
service.
Essential Job Functions:
Chatbot Development:
Assist in the creation and implementation of a chatbot for the feature on the universitys
website.
Collaborate with IT staff to design test and deploy chatbot solutions that enhance user experience and
provide quick automated responses to common inquiries.
Database Solutions:
Build and maintain databases that will support the chatbots functionality.
Develop systems to log and categorize questions received through to improve future
responses and solutions.
Customer Support and Call Management:
Answer incoming calls to and direct them to the appropriate departments or personnel.
Provide basic technical assistance and troubleshooting over the phone when possible.
Other duties as assigned.
Supervisory Responsibilities
None.
Minimum Job Qualifications
Education and/or Experience
Current enrollment as a student at Shaw University is required.
Certificates Licenses or Registrations
None required.
Other Competencies (skills abilities behavior)
Must have a philosophy that is consistent with the Mission Vision and Core Values of the organization. Vision
commitment and experience in achieving goals and pursuing excellence is critical. Strong oral and written
presentation skills. Ability to work well independently and as a member of a team. Excellence in organization
decisionmaking problemsolving and creating a collaborative environment. Ability to manage multiple projects
simultaneously. Must be able to read write and speak fluently in English.
Employment Type
Student
